Assistant FB Manager

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

 Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. 
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

We are seeking an enthusiastic and detail-oriented Assistant Food & Beverage Manager to join our dynamic team in Lombok, Indonesia. In this role, you will work collaboratively with the Food & Beverage Manager to deliver exceptional dining experiences while leading and developing our talented F&B team. This is an excellent opportunity for a motivated professional who is passionate about hospitality and committed to operational excellence.

Assist in managing daily operations of the food and beverage department while maintaining high standards of quality, service, and customer satisfaction
Collaborate with the F&B Manager to develop and implement innovative menu concepts, service strategies, and operational improvements
Lead, train, mentor, and motivate F&B team members to consistently deliver outstanding customer service and maintain professional standards
Monitor and maintain inventory levels, implement cost control measures, and optimize profitability through efficient resource management
Ensure strict compliance with food safety regulations, health codes, and maintain a clean, safe, and organized working environment
Address guest complaints promptly, professionally, and empathetically to resolve issues and enhance customer satisfaction
Assist in planning, coordinating, and executing special events, promotions, and themed dining experiences
Analyze sales data, guest feedback, and operational metrics to identify trends and opportunities for improvement
Participate in staff scheduling, payroll management, and performance evaluations to support team development
Manage vendor and supplier relationships to ensure quality products and competitive pricing
Stay current with industry trends, culinary innovations, and best practices in F&B operations
Customize service experiences based on guest preferences and dietary requirements
Support the F&B Manager in budget planning and financial management of departmental operations
 

• Proven experience in a senior Food & Beverage role, preferably in a hotel, restaurant, or hospitality establishment
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• Strong leadership and team management skills with the ability to motivate and develop staff
• Comprehensive knowledge of food and beverage service procedures, standards, and best practices
• Excellent time management, communication, and interpersonal skills
• Creative problem-solver with the ability to think quickly and make decisive decisions in a fast-paced environment
• Customer-focused mindset with a genuine passion for delivering exceptional dining experiences
• Proficiency in inventory management, cost control techniques, and financial analysis
• Experience with point-of-sale (POS) systems and restaurant management software
• Food safety certification or willingness to obtain certification
• In-depth knowledge of various cuisines, culinary trends, and beverage programs
• Experience in event planning and execution
• Demonstrated ability to analyze sales data and guest feedback to drive operational improvements
• Flexibility to work various shifts, including early mornings, late nights, weekends, and holidays as required
• Strong organizational and multitasking abilities
• Vendor and supplier relationship management experience
• Fluency in English; proficiency in Indonesian language is highly valued
• Resilience and adaptability in managing challenging situations and changing priorities

• Possess skills of leadership, developing, strategic thinking, problem solver. 
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.