Wellness Operations Manager

Embrace your passion for hiking, skiing, snowboarding, and countless outdoor activities in Banff National Park while pursuing a meaningful career at Fairmont Chateau Lake Louise. Working in a National Park is a once-in-a-lifetime opportunity—offering adventure, growth, and a deep connection to nature.
Our team is a network of empowered individuals with a strong sense of self and pride in hospitality excellence. Work hard, play hard, and enjoy extraordinary benefits—including subsidized onsite accommodation that makes saving money easier than ever. Join our Fairmont family today.

As the BASIN Glacial Waters Operations Manager, you will oversee all daily operations of our thermal bathing wellness facility. This role is central to our vision of Fairmont Chateau Lake Louise as a luxury wellness destination rooted in nature, mindfulness, and genuine care.

Reporting to the Director of Basin, you are responsible for leading a team of wellness-focused colleagues while ensuring exceptional service, operational excellence, and a consistently safe and serene environment for our guests.

This position requires calm, composed leadership in a warm, humid, and quiet environment, with an authentic personal commitment to wellness—someone who truly walks the walk and talks the talk.

What You Will Be Doing
Operational Leadership
•    Oversee all daily operations of BASIN Glacial Waters, ensuring a seamless, high-quality guest experience.
•    Maintain the facility at the highest standards of cleanliness, tidiness, function, and safety.
•    Monitor all bodies of water, working closely with certified Pool Operators to ensure safe chemical levels and overall water quality.

Team Leadership & Development
•    Lead a team of wellness-oriented colleagues modeling professionalism, mindfulness, and Fairmont service culture.
•    Recruit, onboard, train, coach, and performance-manage all operational colleagues.
•    Foster a calm and supportive environment that encourages personal and professional growth.

Administrative & Financial Management
•    Create and maintain SOPs and training guides for all operational roles.
•    Manage scheduling, payroll control, and staffing plans that support both guest demand and financial targets.
•    Oversee inventory, ordering, and stock management of supplies, chemicals, linens, and amenities.
•    Ensure accurate use of Book4Time and Silverware systems where applicable.

Safety & Guest Experience
•    Ensure all colleagues are well-versed in health and safety procedures, emergency protocols, and facility-specific hazards.
•    Serve as a calm and visible leader throughout the facility, responding to guest needs with poise and professionalism.
•    Collaborate regularly with Engineering to coordinate preventative maintenance and address areas of concern promptly.
•    Represent the Wellness Department on the Hotel Health & Safety Committee.

Cross-Department Collaboration
•    Maintain strong communication with Housekeeping, Engineering, Rooms, and Food & Beverage to ensure cohesive guest service and facility operations.
•    Support colleagues throughout the facility as needed, maintaining a strong, positive presence.

•    Minimum five years of exceptional operations experience in a thermal bathing facility, spa, or wellness environment.
•    Proven leadership experience, ideally managing wellness-oriented teams.
•    Personal passion for wellness.
•    Experience with scheduling, payroll, inventory management, recruiting, and team development.
•    Ability to work effectively in warm, humid, and quiet environments.
•    Calm, composed, and flexible under pressure.
•    Strong communication and interpersonal skills with a guest-first mindset.

Considered an Asset
•    Experience with Book4Time and/or Silverware systems.
•    Previous hospitality or luxury wellness experience.
•    Previous exposure to health clubs, spas, pools, or recreational facilities.
 

Visa Requirements: Applicants must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS