__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ PULLMAN

__vacancyopjusttionswidget.opt-Job Category__ 客房

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Green Key.

Job Description

What you will be doing:

Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office.
To be a touch point for the guests at arrival, departure and throughout their stay.
To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Pullman standards.
To monitor room status and discrepancies.
To manage any guest complaint in a professional manner, by resolving it, making sure the guest is satisfied, and recording it in the PMS.
To be aware of all VIPs visiting or staying in the hotel.
To call MOD for VIP arrivals providing relevant information following Pullman VIP guidelines.
To maintain an accurate Guest History ensuring the profiles are correctly updated and merged in order to avoid duplicate profiles and to pre-register all recurring guests.
To properly follow all QTA and local government requirements concerning hotel guests and files.

Qualifications

Your experience and skills include:

Service focused personality is essential
Previous hotel experience is a great asset
Prior experience working with Opera or a related system
Good interpersonal skills, guest oriented & service minded
Sales oriented

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

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