Waiter - IVD

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

To provide prompt and courteous in-Villa Dining service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES

• Know all menu items, their garnishes, contents and preparation methods; relay the information to the guest in a polite and concise way when requested
• Politely greet and briefly converse with guests in room while delivering trolleys/meals
• Set up table and serve food from trolley with correct preparation of all orders
• Show and explain food to ensure all (and proper) items are received
• Answer questions re: Villa service and responds to requests for additional F&B service
• Properly collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from pantries outside of villa’s 
• Break down trays at stewarding area
• Clean work station including room service trays, hot boxes and room service shelves
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments and feedback to manager and follow up if necessary
• Conscientious handling of operating equipment and maintaining the department’s service and storage areas in a clean and tidy condition
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain complete knowledge of all F&B services, outlets, and hotel services/features
• Actively promote Hotel’s services and facilities and offer information about other Raffles properties to guests and suppliers
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment

• Handle cash following established and proper Accounting procedures

• Assist other Food & Beverage Outlets in their operations during peak hours if needed

PERSONAL ATTRIBUTES

• Very good reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

• Minimum 1-year food and beverage serving experience
• Previous public contact and/or cashiering experience

• Related experience of in room dining service
• Additional language of Arabic, German or Russian
• Communication Skills
• Organization
• Cleaning
• Time Management
• Customer Service
• Interpersonal Skills
• Teamwork
• Physical Stamina