VP Operations, Rixos and All-Inclusive Collection - Egypt

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

The Vice President Operations is responsible for upholding the profitability, vision, mission, values and culture of Rixos & All-Inclusive Collection. By leading business operations within the assigned hotels. Developing a high-performing operations team. Manage and monitor all relevant functions, projects, and activities within hotels’ operation and make major decisions. He/she is mainly responsible for the commercial & operational results and projects execution in his/her assigned hotels. Work closely with Corporate and Regional Teams to determine business goals, set strategic plan & objectives and co-ordinates relevant activities to achieve the common goals and improve commercial results. This always with due regard to execution and maintenance of Rixos & AIC operational policies and standards, international and domestic.

MAIN DUTIES AND RESPONSIBILITIES:   

FINANCIAL/COMMERCIAL

• To lead General Managers and Operation Regional Team in developing the annual hotels’ business plan & operating budget according to the corporate guidelines and local needs
• Assist the Managing Director in setting the annual GOP targets for each hotel
• Monitor hotels’ monthly P&L with quarterly review
• Monitor financial expenditure, contracts and agreements according to MHR guidelines
• Work closely with Vice President Finance to identify opportunities to increase revenues or saving cost
• Work closely with Vice President People & Culture to monitor manpower budget and expenses
• Support in resolving financial conflicts & approvals with owners’ representatives
• Guide GMs and Regional teams to prepare pre-openning plans and budget for new hotels
• Initiate the business plan and operating budget for hotels’ new extensions or new outlets
• Continuously seek ways to assist the hotels to maximize their revenues and profits
• Assist in developing the annual sales & marketing plan for assigned hotels, in co-ordination with the Regional Sales & Marketing Team and ensure co-ordination of hotels’ marketing
• Constant awareness of the general market trends and competition set (local, domestic, international) and the activities of competitors

OPERATIONAL

• •  
• Drive continuous improvement initiatives to optimize processes, reduce costs, and enhance service delivery and guest satisfaction in all hotels
• Monthly/quarterly meetings with GMs and Operation Regional Team
• Review hotel’s top management structure and propose changes as per operation needs
• On-site visit plan for all hotels with priority to new opening hotels & new hotels’ extensions
• Review, assess and facilitate new business development proposals and initiatives when appropriate
• Monitor and supervise the design, implementation, and execution of new F&B and culinary concepts
• Monitor and supervise new hotels’ opening plans and new projects execution
• Ensure all hotels are implementing and maintaining all requirements for Quality Certification, including but not limited to ISO, HACCP, Safe Hotels, and any other quality or health certifications
• Ensure all hotels are aware of the annual ESG objectives and monitor its progress
• Ensure all hotels are adhering to all health & safety regulation forced by local law and in line with corporate guidelines
• Support and guide the preparation and management of corporate and mega events
• Review guest satisfaction reports and ensure hotels have ongoing improvement plans to meet the targets
• Oversee existing information systems and supervise new systems implementation to ensure maximum optimization and compliance with corporate guidelines and local regulations
• Monitor purchasing / procurement budget and expenses on monthly basis for each hotel and make necessary decisions or adjustments when needed
• Lead hotels to initiate and implement cost saving plans when needed
• Monitor the Spa operation, budget and revenue, and ensure the services provided are competitive, and be fully aware of the terms and condition of the agreements with the third party  

MANAGEMENT/ LEADERSHIP

• •  
• Provide day-to-day leadership and guidance to GMs and Operation Regional Team
• Collaborate with Regional Team to shape the long-term vision and strategic direction of Rixos & AIC, influencing key business decisions
• Set annual individual goals for General Managers and Operation Regional Team
• Dedication to building and growing a strong and stable workforce across all hotels
• Conduct performance discussion & appraisals and set clear individual plans for GMs & Operation Regional Team
• Conduct quarterly / mid-year performance review and progress for agreed objectives & goals
• Establish work standards and expectations for self and others
• Appropriately assign/delegate work and authority to others in the accomplishment of goals
• Keep goals and objectives in sight at all times and monitor progress
• Provide coaching, advise and assistance as required
• Help subordinates overcome obstacles and deal with problems.
• Appropriately assess contributions and performance of team members; provide appropriate recognition and deal with problems as they arise

GENERAL

• Present Rixos & AIC and its portfolio of hotels publicly, comfortably and energetically
• Excellent interpersonal, presentation and public speaking skills, both practiced and impromptu
• Participate in local and international events and conferences whenever an opportunity rises to promote and present Rixos & AIC

SINCERITY AND TRANSPARENCY

• •  
• Be proactive and use good judgement when dealing with challenging situations
• Act with professionalism and integrity
• Be transparent in your motives, methods and expected results
• Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
• Conduct business honestly & fairly
• Keep sensitive information confidential

RELIABILITY AND LOYALITY

• •  
• Follow through on commitments
• Work well both autonomously and within a team
• Display a positive, approachable attitude
• Spend time getting to know your fellow employees and our guests
• Support each other; we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

• •  
• Committed to quality
• Committed to exceptional financial results
• Be responsible for the bottom line
• Committed to the Rixos Policies & procedures Guide

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

• Never settle for the status quo or mediocre work
• Continuously search for areas of improvement
• Provide positive, constructive feedback

• • • • •  
• Bachelor’s / master’s degree in hospitality and or business administration
• 15 to 20 years of managerial experience in hospitality
• Proven strategic planning and budgeting experience
• Demonstrated experience setting, monitoring and meeting quarterly and annual goals
• Demonstrated solid project management skills
• Experience building and scaling teams and systems
• Organizational Savvy & Strong business acumen
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
• An entrepreneurial spirit with bold leadership approach
• Aptitude in sound decision-making and problem-solving in pressure situations
• Outstanding organizational and leadership abilities, including the ability to recognize and cultivate rising talent