VP of Operations, LATAM & Caribbean

Reporting to the COO for the Americas, the Vice President of Operations, LATAM & Caribbean will be responsible for overseeing our LATAM & Caribbean portfolio.  For our all-inclusive properties specifically, there is an additional reporting line to the COO of Rixos & All-Inclusive Collection.  This role is based in Cancun, Mexico and includes regular travel within Mexico, Latam and the Caribbean. 

We’re growing at Ennismore and have ambitious plans for our future, so we need someone who will lead hotel operations to ensure our strategic goals and the direction of Ennismore are met, from quality and service standards to our people, to maintaining the financial performance of our operations, as we continue to expand.  The remit includes 14 operating hotels, 4 openings in 2026 and a very strong pipeline.

What you'll do…

• Provide senior operational leadership, expertise, and guidance to LATAM & Caribbean-based General Managers and hotel leadership teams, ensuring alignment with Ennismore’s goals and values as well as the applicable Brand standards.

• Partner closely with General Managers to set clear performance expectations, establish accountability, and monitor results through disciplined use of KPIs, financial analysis, and structured performance reviews.

• Lead the annual planning, budgeting, forecasting, and Latest Estimate (LE) processes across the portfolio, strengthening financial discipline, forecast accuracy, and commercial decision-making.

• Identify, evaluate, and drive revenue growth and profitability opportunities across the hotels, working collaboratively with Ennismore level sales, revenue, marketing, food & beverage, and brand teams.

• Hold General Managers accountable for commercial, operational, people, and guest experience outcomes, providing coaching and development where appropriate and taking decisive action to address sustained underperformance when necessary.

• Champion a consistent, high-quality guest experience across all properties, ensuring effective execution of Brand standards, service culture, and reputation management.

• Provide executive oversight of labor strategy and workforce effectiveness in partnership with People & Culture, ensuring appropriate staffing models, productivity, engagement, and compliance with local employment regulations and any collective agreements.

• Oversee safety, security, and regulatory compliance across the portfolio, including life safety, health, and risk management standards, and serve as the senior escalation point for critical incidents or crises.

• Lead operational reviews and performance deep dives, sharing best practices, insights, and learnings from across Ennismore to continuously raise operational standards.

• Support and oversee capital projects, renovations, and site-level initiatives, ensuring delivery on time and on budget, and working directly with owners to resolve issues and maintain strong relationships.

• Act as the primary operational point of contact for owners, delivering clear, insightful reporting that explains both results and the drivers behind performance.

• Provide executive leadership for new hotel openings, rebrands, and ownership or management transitions, ensuring smooth execution, brand alignment, and timely stabilization.

• Build and sustain a strong, connected community of General Managers and senior leaders, fostering collaboration, shared learning, and consistent leadership behaviors across the region.

• Contribute to our portfolio strategy by identifying risks and opportunities, informing capital prioritization, and supporting medium- and long-term operational planning.

What we’re looking for…

• 5+ years’ experience as a Cluster/Area GM and/or Regional Operations leadership who has a proven record of driving performance through both operational and service results.
• Bi-lingual fluency of English/Spanish.
• Required experience with all-inclusive model.
• Someone with strong leadership skills, who can consistently develop positive and collaborative relationships with a variety of stakeholders.
• Someone who thrives in a creative and entrepreneurial environment rather than a structured and established work environment.
• Significant experience of developing and executing strategic operations and financial/budget control.
• A out-of-the-box thinker, who makes brave choices and inspires others to do the same.
• You’re looking for a place where you can be you: no clones in suits for us.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What’s in it for you…

• Ennismore’s values and fast-growing environment.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore and Accor family of brands.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.

Ennismore is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.