Vice-President Operations Africa Sofitel, MGallery & Emblems

We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend and MGallery, Emblems across 60 countries, unlocking unique memorable moments in connection with the local destination.

Our signature: All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor-made experiences and go the extra mile every day, while embracing local culture.

Join our Maison to strive for Excellence. It is a place where you live your purpose!

What we offer

La Maison Sofitel, Sofitel Legend, MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests, colleagues and communities, and guide our behavior.

Our values are:

• Passion & pride: be passionately in love with our brands, our guests and our people. Use our E.Q.
• Exellence: comprehensive business approach, driving all levers to be best-in-class hôteliers
• Empowerment: we are all Entrepreneurs, fully accountable, with strong KPIs and freedom too
• Trust & Transparency: share everything, no taboo. Feedback is a gift
• Long-term relationship: with owners as well as talent. Creating a strong sense of belonging.
• Bespoke & free: 100% experience-driven. Tailored services. Unlock creativity.
• Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field

A career that lets your passion shine

You will be in charge of managing the Sofitel, MGallery & Emblems hotels in Africa to achieve the company’s objectives in terms of operational excellence, superior financial performance, talent management and ESG leadership.

You will be based in Casablanca and will report to our Chief Operating Officer for Sofitel, MGallery & Emblems. 

You will be an Ambassador for Sofitel, MGallery & Emblems brands in the region. In this role, you will represent La Maison in different forums, to develop visibility, notoriety and results for our brands.

You will be an active participant in the development of new Sofitel, MGallery & Emblems projects and renewal of existing hotels.

Here are the main missions you will be performing:

• Manage and develop corporate relationships with owners, owning companies, investors, asset managers and hospitality advisors existing and new.
• Manage and direct General Managers within the region, through open and transparent communication.  Ensure close proximity to the field.  Enbody La Maison values and ensure this expectation is shared with hotels.
• Pilot the overall performance of hotels within the region on financial and extra-financial priorities, including but not limited to reputation, ESG and compliance.  Provide regular reporting on each aspect as required by the Chief Operating Officer. Ensure performance goals and plans are in place for each hotel to achieve the annual budget targets. Conduct regular reviews with GMs to ensure KPI achievement.
• As guardian of each brand in your region, you ensure the operational processes and standards of the brands are respected in each hotel and implement action plans to achieve compliance where needed.
• Develop and implement business strategy planning to reflect the short, medium- and long-term business goals of La Maison Sofitel, MGallery & Emblems in the areas of Network Growth, Hotel Results, Fees, People, ESG supported by the mobilization of the regional central recourse functions.
• Oversee operational strategic project(s) from conception, implementation and delivery across a variety of topics.
• Accompany and support the Development Strategy for the region, including sourcing and actively supporting new hotel developments, open and commercial ramp up of new hotels, and renewal of existing agreements as part of the lifecycle management process, including as needed the property improvement planning.
• Represent La Maison Sofitel, MGallery & Emblems at regional events and industry advisory groups, develop partnerships and visibility in accordance with the objectives of each brand in the region.
• You will be supported by our global and regional team as well as team members based in Casablanca (including currently a PMO, commercial director and HR manager).

What you will bring to the role

• You are a leader with a track record of at least 5 years in hospitality operations on a regional role in Africa and at least 10 years of experience as hotel General Manager in the region.
• You are fluent in written and oral French and English.
• You are able to manage complexity and operate with a high level of autonomy.
• You have a demonstrated ability to lead and drive outcomes, of anticipating issues to implement creative solutions. You demonstrate an inspiring and motivating leadership.  You are collaborative, results driven and highly organized, with a strong commercial & financial acumen.

Apply Now

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