Transportation Coordinator

Raffles is a brand among the Accor group. In most of its locations, Raffles has a long history of making the most of major landmarks, embedded in the local heritage of each country. Raffles Hotels create a well-balanced bridge between local communities, heritage, and the environment. Through the Raffles brands, the historical buildings enjoy a new life thanks to renovations that helped create refreshed luxurious accommodations that benefit from a better sustainable performance thanks to their new eco-design. These sensitive, high-quality, and sustainable repairs and enhancements are provided by the brand in areas of high historic significance.

Job Description:

Transportation Coordinator

SUMMARY OF POSITION

Financial Accountability: Responsible for ensuring cost-effective, timely, and seamless guest transfers, contributing to overall guest satisfaction and operational efficiency.

Conditions of Work: Normal administrative office within the resort, required to coordinate closely with airport, operations, and reservations teams.

Role Overview Purpose: The Transfer Coordinator is responsible for organizing, monitoring, and ensuring the smooth execution of all guest arrival and departure transfers via seaplane and domestic flights. This includes maintaining clear communication with guests, internal departments, and third-party transport providers to ensure a seamless guest experience from arrival to departure. The role also supports efforts to optimize transfer costs while upholding high service standards.

Summary of Responsibilities:

• Coordinate and manage all guest arrival and departure transfers via seaplane and domestic flight.
• Monitor flight schedules and adjust transfer plans in case of delays, cancellations, or weather-related disruptions.
• Ensure all guest transfer details are accurate and updated in the system (PMS, transfer logs, etc.).
• Liaise with the service provider team resort airport team, reservations, and front office to ensure guests are met, guided, and transferred efficiently.
• Maintain and submit accurate utilization reports for seaplane and domestic flight transfers.
• Ensure cost-efficient scheduling of transfers, maximizing seat occupancy and minimizing empty-leg flights.
• Track, analyze, and report on transfer trends and costs to identify areas for efficiency improvement.
• Achieve targeted goals in the LQA Hotel Mystery Shopping calls and LISTEN calls.
• To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client-orientated approach.
• To check arrival reports - 48 hours prior to arrival and 7 days prior to arrival.
• To handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
• Ensure guests receive timely pre-arrival and departure information regarding their transfer logistics.
• Handle complaints or last-minute transfer issues calmly and professionally, escalating when necessary.
• Provide assistance or alternatives to guests impacted by transfer delays.
• Review and verify arrival reports (48 hours and 7 days prior) to confirm transfer requirements.
• Coordinate closely with reservations, front office, concierge, and airport representatives.
• Maintain a smooth and proactive flow of information to minimize guest wait times and improve satisfaction.

• Minimum of 2-3 years of previous experience in Luxury hotel
• Previous experience in a similar function from a luxury island resort.
• Ability to work in a remote location or island life.
• Detail oriented/task motivated.
• Excellent telephone presentation, sales skills and ability to upsell is a plus.
• Experience in Opera Cloud, PMS, Amadeus or other Reservation software.
• Strong communication skills.
• Multilingual (Dhivehi and English speakers are essential)

Competencies

• Good interpersonal skills with ability to communicate with all levels of colleagues.
• Service oriented with an eye for details.
• Multicultural awareness and able to work and thrive within a culturally diverse environment.
• Good presentation and influencing skills.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.
• Leads to constantly improve the guest and colleague service experience.
• Leadership skills required – collaborative, enabling, and entrepreneurial.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and competencies.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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