Tour Agent (Full time, Seasonal)

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

Tour Agent – Seasonal

As a Seasonal Tour Agent at Fairmont Hotel Vancouver, you will play a pivotal role in ensuring that tour groups experience seamless arrivals and departures during the peak travel season, from April through October. You will act as a confident brand ambassador for Accor Hotels, working closely with Tour Representatives and various hotel departments to provide exceptional service. This role demands excellent communication skills and a passion for delivering memorable guest experiences.

What’s in it for you:

• Full time, seasonal role [April 7 – October 31, 2025]
• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay, starting at $25.45 per hour, increasing to $31.81 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Company-matched pension plan, and ability to enroll in the Group Registered
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Collaborate with multiple departments, including Central Services Tour Agent, Front Office Management, Banquets, Guest Services, and Outlet Managers, to ensure all group reservations are managed according to the contract and resume
• Consistently deliver professional, friendly, and engaging service to all tour guests and representatives
• Review all tour reservations 5, 3, and 1 day prior to arrival, ensuring all billing, routing, special requests, and comments are addressed and honored
• Block reservations based on tour profiles and specific requests
• Maintain room inventory and work closely with Central Services and Front Office Management to balance oversold situations
• Communicate with management regarding large group arrivals, departures, and satellite check-in requirements, ensuring accurate times are noted
• Ensure all relevant departments are informed and prepared for tour group arrivals, including check-in/check-out, billing, dining, and luggage handling
• Expedite guest check-ins by pre-registering and pre-keying tour group arrivals, ensuring early check-ins are arranged when possible
• Coach and support Front Desk Agents, providing continuous training on tour reservations and related processes
• Provide additional support at the Front Desk as required based on business levels.
• Respond to phone and email inquiries promptly and professionally
• Adhere to department policies, procedures, and service standards
• Follow all safety protocols and procedures
• Performing other duties as assigned by management

To be successful in this role we ask that you have:

• Previous experience in a luxury hotel environment is preferred
• Familiarity with Opera Cloud or related property management systems is an asset
• Fluency in English (written and verbal) is required; additional languages are a plus
• Exceptional ability to remain calm and courteous, even in challenging situations
• Strong organizational skills with keen attention to detail and the ability to prioritize tasks effectively
• Ability to work both independently and as part of a team
• Ability to communicate professionally and articulately with guests and colleagues
• Highly responsible, reliable, and self-motivated
• Flexibility to work rotating shifts, including early mornings, late nights, weekends, holidays, and overnight shifts

Physical Aspects of Position:

• Continuous sitting standing and walking throughout the shift
• Occasional lifting and carrying of up to 30 lbs.
• Occasional bending, squatting, kneeling, pushing, and pulling
• Occasional ascending or descending ladders, stairs, and ramps

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS