The Balfour - Housekeeping Manager

Join the team at The Balfour - A Morgans Original, a historic Miami Beach landmark since 1940, now managed by Ennismore. The Balfour is an Art Deco gem in the South of Fifth neighborhood with iconic original design touches that feel like a laid-back social hub for guests and the neighborhood.  Be part of a team dedicated to maintaining the hotel’s legacy while delivering outstanding service in this unique and dynamic setting where you can be your best self.

In the role of Housekeeping Manager, you will be responsible for strategizing, developing, and directing the overall operation of the housekeeping department. Additionally, ensuring that the highest degree of quality is always maintained.

What you'll do...

• Ensure all departmental service standards and sequences of service are being upheld.
• Work collaboratively with all housekeeping partners on a day-to-day basis.
• Maintain a close relationship with the Front Office and Engineering Team.
• Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
• Keep control of daily financial reports, updating profit and loss for each month end.
• Control departmental operating expenses and labor costs, improving departmental revenues when possible. Monitor all labor and payroll costs.
• Keep controls of purchasing system(s).
• Observe, teach, and develop team members.
• Ensured all grounds are maintained to standard of service and design. Train and develop team to meet standards.
• Manage Capital Expenditure projects directed to housekeeping areas.
• Create new initiatives to improve the efficiency of guest standards and operational improvements.
• Establish relationships with other companies in the hospitality industry.

What we're looking for...

• Minimum of 4 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel.
• Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
• Ability to prioritize and adapt to the changing needs of the operation.
• Strong verbal and written communication skills. Fluent in Spanish and English.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are comfortable with the strategic as well as day to day detail.
• You are able to easily identify and utilize emerging trends and technology to generate revenue. 
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.
• You get things done, independently and skilled at taking decisive action.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.

Morgans Originals is part of the Lifestyle Collective of Ennismore.  Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart.  Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.