Telephone Operator

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

As a Telephone Operator, you will be responsible for handling all incoming and outgoing calls with professionalism, ensuring prompt and courteous responses to our guests and colleagues. Your role will be central in creating a memorable guest experience through effective communication, accurate information, and exceptional service.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Receive and answer all calls in a professional, friendly, and efficient manner.

• Maintain clear and effective communication with all departments to ensure smooth service delivery.

• Address guest inquiries politely and courteously, aiming to exceed expectations.

• Greet guests by name when answering calls, in line with Hawar Resort by Mantis service standards.

• Stay updated on resort facilities, services, and local information to provide accurate assistance.

• Utilize Opera guest profile system to maintain awareness of guest preferences and needs.

• Accurately process and record long-distance call vouchers and update relevant logs.

• Manage wake-up call requests and deliver them punctually according to established standards.

• Operate the switchboard efficiently, ensuring prompt connection of calls.

• Take and deliver messages for guests and management as per required standards.

• Diploma or degree in Hospitality or related field.

• Previous experience in a similar role, ideally in a resort or luxury hospitality environment.

• Excellent verbal and written communication skills in English; additional languages are an advantage.

• Strong voice modulation and telephone etiquette.

• Computer literacy with knowledge of Opera PMS preferred.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES