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ibis Swansea, Swansea, United Kingdom

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REF59627Z

Team Member

Region

Europe and North Africa


Company Description

Accor is a world-leading hospitality group offering experiences across more than 110 countries with 5,700 properties, 10,000 food & beverage venues, wellness facilities and flexible workspaces. The Group has one of the industry’s most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity, and inclusivity.  Founded in 1967, Accor SA is headquartered in France and publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. 


Job Description

  • Welcomes guests and takes care of them from their arrival through to departure
  • Anticipate guest’s needs and takes them into consideration
  • Handles guest’s complaints and/or remarks, provides a response as soon as possible, respecting the Ibis 15 minute contract.
  • Complete all tasks linked to the guest’s arrival and departure in compliance with internal procedures
  • Handles phone calls
  • Handles reservations
  • Prepare snacks and breakfast outside of restaurant hoursRespect the procedures concerning invoicing and banking.
  • Respect the hotel’s commitment to the ‘Environment charter’ (saving energy, recycling, sorting waste)
  • Ensure the work place is clean and tidy.
  • Ensure the safety of people and property within the hotel

Qualifications

  • Good knowledge of windows
  • Fluent in the local language; English
  • Team spirit
  • Capable of being a lone worker or with the team
  • Versatile
  • Dynamic
  • Sales orientated

Additional Information

Guest oriented, service minded and attention to detail
• Can-do Attitude
• Operational mind-set

• Hands-on approach
• Creative
• Autonomous

Shifts: 7AM - 3PM

           3PM -11PM

           11PM - 7AM

Mostly Late shift and night shift.
 

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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