Talent & Culture Manager

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.

At Fairmont Hotels & Resorts, every colleague guest interaction is an opportunity to create a lasting memory. As an ambassador of the brand and the property as Talent & Culture Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the luxury & lifestyle marketplace.

Reporting to General Manager, you will be responsible for determining the Talent & Culture strategic and programmatic needs of Makkah Clock Royal Tower, A Fairmont Hotel and also support effective implementation and evaluation of strategies, policies and procedures, responsibilities and essential job functions include but are not limited to the following:

• Control and monitor the administration of all Talent & Culture activities and policies.
• To plan, manage, control, coordinate and participate in personnel activities of all the departments in areas of
• Recruitment & Selection
• Compensations & Benefits
• Performance Management System
• Employee Relations
• T&C Initiatives
• Statutory Compliance
• And as well as recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees.
• To ensure effective implementation of all Talent & Culture Systems, Policies and Procedures following local legislation.
• Any matter which may affect the interests of hotel should be brought to the attention of the Management.
• Develop an annual and long-term Talent & Culture plan that identifies the organizations Talent & Culture agenda as a component of the organizations overall Strategic Plan.
• Identify Talent & Culture strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
• Establish and maintain seamless co-ordination & co-operation with all departments of hotel to ensure maximum productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
• Develop and implement effective recruitment and screening system, as per the organizations requirement.
• To ensure the smooth and efficient running of the Talent & Culture Department, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
• Establish standard policies and procedures for all the processes in the Talent & Culture Management.
• To implement an effective and efficient day to day communication, administration and reporting, to and between the departments and individuals, resulting in a highly motivated, flexible and multi skilled workforce.
• Investigate and review all disciplinary actions to ensure the actions are complying with the labour law & rules and regulations of the organization. 
• Ensure that all the employees comply with the policies and procedures.
• Maintain and update employee records, legal documents, policies and procedures and other personnel matters.
• Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
• Ensure to perform the various activities with regard to the personnel:
• Monitor the staff performance appraisal. 
• Recruitment and selection of personnel & Employment procedures.
• Resignation and dismissal procedures.
• Make manpower and cost budget for Talent & Culture Department.
• Make proposal on competitive salary policy.
• To review the Policies periodically and recommend necessary adjustments to the General Manager, according to current industrial trends and requirements of the Labor Department.
• To ensure that all Job Descriptions, Departmental Operations and Training Manuals are prepared and updated annually.
• Analyze the manpower requirement and recommend selection activities to meet the requirement.
• To ensure that all practices are complete and abreast with legal practices, policies and procedures.
• Review personnel policies, procedures and practices.  Recommend changes, modification or up-dated information to the General Manager.
• Inspect the staff restaurant, locker rooms and other facilities on a regular basis to ensure that they are well operated and maintained.
• To implement an effective Manpower Development System, which maximizes potential and satisfies our present and future manpower needs.
• To ensure that all external communication in the form of Recruitment Ads, External Hotel and Talent & Culture Activities and Internal Communications through Staff Notice Boards, collateral etc. portray a professional image in line with the organization’s standards.

• Master's Degree in Talent & Culture Management
• Minimum 09-10 years of Talent & Culture Management experience and at least 01 or 02 years of experience as Talent & Culture Manager
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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