Talent Acquisition Manager

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary food & beverage on property

The position will manage all elements of the Talent Journey including full cycle recruitment, sourcing and selection, onboarding process, staffing analytics for the hotel along with developing employer branding initiatives which support the hotel’s business objectives in hiring the right and best talents to meet operational needs as a world-class hospitality icon.

The selected candidate for this position will be accountable to execute the broad business objectives, planning, reporting and communicating with all properties in a professional manner; additionally, he/she will utilize the People & Culture Business Plan aligned with the Brand Strategies to enable the Talent Pool Success.

What you will be doing: 

• Promote, live and demonstrate Company Values;
• Ensure that the colleague and the guest are at the center of everything that People & Culture does
• Ensure that all team members feel trusted and valued for their contribution
• Maintain turnover stats and reports including annual recruitment plan
• Assists to strategies and drive ongoing progressive and best practices in enhancing employer branding as an employer of choice
• Assists to sustain the hotel’s position as an employer of choice and a leading world-class hospitality icon
• Assists to benchmark against the best-in-class not only within international and local hospitality but across all industries worldwide
• Coordinates with Marketing Communications in work related to employer branding
• Works with Operational Executive, Department Heads to develop and propose plans relating to manpower requirements in ensuring that the hotel is correctly staffed according to the projected level of business
• Determines recruitment needs and develops strategies for different profiles of candidates
• Analyze and communicate with Leaders to action their department recruitment needs
• Lead and own the recruitment process for hotel
• Ensures prompt and accurate posting of job vacancies on various sites - hotel website, job and school portals, etc.
• Organizes, coordinates and participates actively in recruitment campaigns e.g. career and job fairs
• Ensures smooth transition and onboarding experience to the People and Culture operations team upon completion of successful job offers
• Facilitate and maintain matrix of internal movements, transfers, retirements, resignations.
• Ensure proactive and robust recruitment process through effective forecasting, analytics and communication with department heads
• International Recruitment
• Manage Acquisition Systems
• Maintain job descriptions and job specifications relevant with current of skill requirements
• Networks with employment agencies, educational institutions, government bodies, etc. for manpower and possible sources of recruitment to keep tap on new avenues and government grants available
• Assists to check with other industries for innovative initiatives and programs to adopt, modify and implement
• Ongoing national manpower challenges and shortages with limited foreign work pass quota
• Challenges in attracting and retaining local talents to work in the hotel industry
• Competing with other industries in compensation and benefits
• Labour intensive in a luxury hotel set up despite implementation of suitable technologies and systems
• Short operational cycle and lead time in forecasting manpower needs
• Response lead time when deciding to make job offers to candidates
• Response to candidates on timely basis
• Handling candidates’ expectations on position and package
• Develop and implement innovative talent acquisition strategies to attract top-tier candidates
• Collaborate with senior leadership to align recruitment efforts with long-term business objectives
• Establish and maintain relationships with key educational institutions and professional organisations to create talent pipelines
• Conduct regular market research to stay informed about industry trends and competitor recruitment practices
• Implement and manage a robust applicant tracking system to streamline the recruitment process
• Develop and deliver training sessions for hiring managers on effective interviewing techniques and best practices
• Create and maintain a comprehensive database of potential candidates for future opportunities
• Implement diversity and inclusion initiatives in the recruitment process to ensure a balanced and representative workforce

Your experience and skills include:

• Hotel Operation experience is desirable
• Oral fluency and written excellence in English
• Knowledge of local labour law and employment law requirements
• Strong communicator with presentation and influencing skills
• Strong interpersonal skills with ability to work with Heartists from different cultures and connect well with Heartists at all levels
• Good understanding of what it takes to build a strong service culture in a world-class hospitality icon
• Driven and ability to work independently with high proactivity in a dynamic environment
• Ability to contribute and work effectively in a team
• Creative and resourceful
• Flexible and able to embrace and respond to change effectively
• Sense of urgency
• Loyalty, high integrity and ability to keep confidentiality
• Advanced Microsoft Office skills, specifically Excel is a must
• Self-motivated, energetic, and participative
• Multicultural awareness and able to work with people from diverse backgrounds
• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred
• Minimum of 5 years' experience in talent acquisition or recruitment, preferably in the hospitality industry
• Proficiency in applicant tracking systems (ATS) and HR software
• Strong analytical skills with the ability to interpret and present recruitment metrics
• Experience in developing and implementing employer branding strategies

Salary Range: $70,000 - $80,000 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-KK2

#AlohaOrchid