Supervisor, Front Office

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24-hour In-Room Dining and more than 19,000 sq.ft. of newly renovated event space, Fairmont Palliser is truly the place to be. Join us in delivering the iconic luxury experience.

Supervisor, Front Office
As a Guest Agent I at Fairmont Palliser, you will play a key role in creating seamless and memorable guest experiences while upholding our commitment to exceptional service. You will support the daily Front Desk operations with professionalism, efficiency, and genuine hospitality, working collaboratively with the Front Office team to achieve departmental goals.

• Supervising and leading the Front Desk team.
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm and luxury service.
• Respond to all guest in a timely manner, consistently offer professional and engaging service and take initiative to add a personalized experience to our internal and external guests.
• To effectively handle guest comments and concerns, both in person and in writing.
• To assist in training colleagues at the Front Desk, ensuring they have the necessary skills to perform their duties with maximum efficiency.
• Help in ensuring a high staff moral through participation in staff activities. Attend monthly communication meetings.
• Staying up to date on industry trends and making quality recommendations to the Front Office Management Team for improvement.
• Responsible for taking payment and managing a cash float.
• Ensuring effective inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Monitor inventory levels and inform the Front Office Management Team when we need to re-order supplies.
• Shift work as business levels dictate. Including overnight shifts.
• Responsibilities will also include room assignment, check-in and check-out of guests, active participation in the ALL Loyalty program.
• Ensuring the safety and well-being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel /Evacuation procedures.
• Other duties as assigned.

• Previous experience in a Front Desk or Reception role, preferably within a hotel environment
• Prior supervisory or leadership experience in Front Office operations is preferred
• Knowledge of Property Management System/Opera, Opera Cloud is considered a strong asset
• Diploma or Degree in Hospitality Management is an asset
• Willingness to work a variety of shifts, including evenings, weekends, and night shifts
• Excellent communication and interpersonal skills, with the ability to engage professionally with guests and colleagues
• Strong leadership skills with the ability to motivate and guide team members toward achieving departmental goals
• High attention to detail with strong organizational abilities

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS