Supervisor, Deloitte Floor.

Who We Are 

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story. 

Reporting to the Deloitte Manager, the Deloitte Floor Supervisor will support the day to day operation of the Deloitte floors by ensuring the perfect arrival, proper room assignments, accurate billing and a flawless departure experience. The Deloitte Floor Supervisor will also provide Concierge services and will be expected to develop a solid understanding of Deloitte’s corporate culture and individual learning programs. Building rapport with our Deloitte Guests, the Deloitte Floor Supervisor will take ownership to resolve any reported guest problems and will maintain strong relationships with housekeeping, maintenance, guest services and reservations to promote the seamless operation of the Deloitte floors and deliver a consistently flawless guest experience.

• Execute all room reservation related processes inclusive of handling, creating, amending, confirming and cancelling reservations in accordance with room reservation standards of performance.
• Execute all registration processes encompassing the arrival/departure experience in accordance with standards of performance. Including but not limited to the execution of the pre-arrival report and guestroom blocking based on ETA, preferences, and requests.
• Pre-register and pre-key rooms for all arriving Deloitte guests while monitoring rooms inventory and daily house cleaning status. Work closely with housekeeping and take corrective action to ensure that all guestrooms are available immediately upon guest arrival.
• Facilitate a personalized experience for all Deloitte guests at the dedicated 4th floor Deloitte University reception desk and Lounge.
• Monitor process and track daily “no shows”; provide occupancy reports to Deloitte’s Conference Services Managers as requested and execute additional reports as required.
• Take accountability for guest concerns and requests and personally resolve problems and inquiries in a prompt and meaningful way. 
• Execute all telecommunications processes inclusive but not limited to answering incoming calls, monitoring and expediently responding to emails, texts and live chats.
• Maintain complete knowledge of all Deloitte University specific hotel services including but not limited to pantries, lounge, guestroom features, internal and external fitness options.
• Demonstrate excellent knowledge of the downtown area with ability to recommend restaurants and attractions and provide directions to common landmarks and locations.
• Perform regular walk-throughs of the lounge, pantries and public areas to ensure that all areas are presented in a clean, organized and neat fashion in compliance with established standards.
• Assist with guestroom inspections to maintain the Deloitte University North standards.
• Maintain excellent inter-departmental relationships with strong and effective communication to all hotel departments.
• Assist Deloitte Manager with additional projects as required.
• Adhere to and promotes the Company’s Health & Safety policies to ensure a safe work environment; knowledgeable about all safety & emergency procedures

• A minimum of one year 4 Diamond Hotel Front Desk experience.
• An operational knowledge and proficiency in Front Office Systems—Opera/Property Manager and Microsoft Office suite.
• Self-motivated and organized with proven ability to take initiative to prioritize tasks and consistently follow-through, working varying shifts based on business demands.
• Decisive problem solving skills including the ability to independently resolve guest problems in a prompt and meaningful manner.
• Recognized commitment to Guest Service and exceeding guest expectations.
• Proven ability to build effective inter-department relationships.
• Excellent written and verbal communication skills in the English language with demonstrated attention to detail and accuracy.
• Proficiency in a second language (French or Spanish preferred) is considered an asset to enhance guest interactions and service excellence.
• Succinct knowledge of local attractions and the Toronto area.
• Must be able to stand/walk throughout the shift, push, pull, bend, twist, and stoop on occasion.
• Degree or Diploma in Hospitality Management considered an asset

Physical Aspects of Position include but are not limited to the following: 

• Occasionally standing and walking throughout shift
• Occasionally lifting and carrying up to 30 lbs
• Occasionally kneeling, pushing, pulling, lifting
• Occasionally ascending or descending ladders, stairs and ramps
• Occasional need to visit the Deloitte University Office spaces located in Downtown Toronto

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.