Stewarding Supervisor

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Maintain an organized, clean and sanitized back of the house of the food and beverage area. Provide all outlets and banquet with clean operating equipment consistent with company standards through planning, organizing, directing and controlling the stewarding operation and administration.

Primary Responsibilities

• Plan staff schedules effectively according to the level of business in order to maximize productivity and minimize payroll cost.
• Understand the basic philosophy of the company. Implement and energize company philosophy in his daily work.
• Strictly adhere to the established operating expenses and that all budgeted cost are controlled.
• Monitor, report and control the breakage and loss of all operating equipment.
• Ensure that the stewarding department is managed efficiently.
• Ensure that each outlet is supplied with clean and dry operating equipment.
• Ensure that the food production areas are supplied with clean and dry kitchen utensils.
• Ensure that overnight cleaning in the kitchen, back of the house and restaurant floors area is executed according to the schedule and cleaning standard.
• Ensure that back of the house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to the established standards.
• Ensure that the correct operating standards are adhered to in order to achieve the level of service established in Department operational manual.
• Assign ongoing training tasks to staff with documented appraisals.
• Assign responsibilities to subordinates and to check their performance periodically.
• Assist Outlets and special event operations on rotation basis in all areas on daily basis.
• Establish and strictly adhere to the par stocks for all operating equipment and supplies and to ensure that the department is adequately equipped.
• Control the requisitioning, storing and careful use of all operating equipment and supplies.
• Ensure schedule of pickup of garbage is follow and done properly
• Ensure garbage room facility is well taking care off, clean and sanitized daily
• Ensure the maintenance of staff canteen to be always clean and welcoming for colleagues

Knowledge and Experience

• Minimum of 2 years of relevant experience as Steward Supervisor
• Good knowledge in hygiene to be able to teach young colleagues
• Good knowledge of chemicals to be able to conduct training

Competencies

• Ability to work in and support a collaborative environment
• Great team working skills and able to work effectively and contribute in a team
• Great organization skills, ability to multi-task and maintain confidentiality.
• Very Creative mind set and able to perform under high pressure
• Flexible and able to embrace and respond to change effectively, open minded

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.