Stewarding Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Join our Michelin One Key-awarded hotel (two years running) and live by the credo “Make It Count.” Lead and mentor a team of 80 across multiple kitchens and event spaces in a fast-paced, hot, and humid 24-hour operation. Ensure the highest standards of cleanliness, safety, and efficiency while fostering a culture of leadership, accountability, and excellence.

Competitive Salary: $60,000 - 61,000 gross annually, based on previous experience & education

Job Duties Include:  

Reporting to the Chief Steward responsibilities and essential job functions include but are not limited to the following: 

• Lead, teach, coach and inspire a team of colleagues and leaders in a 24 hour operation
• Set and achieve departmental and supervisory goals in the areas of the budget of capital, labor, and operating expenses.  Health & Safety, Sustainability, and the Employee Engagement Survey
• Assist the Chief Steward in managing procurement and inventory, minimizing expenses and increase employee productivity
• Conduct quarterly china, glassware, silverware inventory and document variances and discrepancies
• Conduct audits with local health inspector and (EHC) Environmental Health Consultancy auditor representative in the absence of the Chief Steward
• Uphold all hygiene and sanitation regulations, ensuring that all equipment in the kitchens and dishwashing areas are clean and in good working order
• Ensure colleagues are trained and fallow ALLSAFE health and safety protocols
• Conduct Audits and Performance Discussions for Stewarding Supervisors and Colleagues, ensuring that all Progressive Corrective Action forms are completed correctly and forwarded to the Chief Steward
• Foster an environment of cooperation within the department, and between other departments within the hotel, encouraging participation and input from all colleagues, while promoting professional work habits
• Conduct audits and gain feedback from the employee engagement survey process and put action plans into place and ensure goals are met.
• Input work orders on items needing repair
• Other duties as assigned

Required experience:

• Minimum of 3 years Stewarding leadership experience in a high-volume service environment.
• Proven track record as an administrator, trainer, and developer; a team player with strong communication and organizational skills across all departments.
• Valid WHMIS certification required.
• Class 5 Driver’s License required, with the ability to operate a company vehicle up to 3 tons; must provide an updated driver’s abstract.
• Demonstrated ability to lead with influence, fostering trust, accountability, and a culture of excellence.
• Proven success in recruiting, mentoring, and retaining top-tier talent, with a focus on long-term succession planning.
• Strategic and operational expertise in labor management, cost control, and productivity optimization.
• Strong organizational and administrative skills, including proficiency with systems such as Birchstreet, Watson, and payroll management platforms.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong financial acumen, including expertise in labor and food cost management.
• Exceptional leadership, organizational, time management, and communication skills, with the ability to inspire a large brigade.

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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