Starbucks Manager

The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is seen by many as the Kama’aina hotel of choice to stay and to work.

Accor Hotels offer opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits.

Job Summary:
The Starbucks Manager contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. This position is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing, and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The Starbucks Manager is responsible for modeling and acting in accordance with Starbucks guiding principles.

Duties:

• Setting goals for the work group, developing organizational capability, and modeling how we work together:
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store tea.
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

• Developing strategic and operational plans for the work group, managing execution, and measuring results.
• Providing functional expertise and executing functional responsibilities:
  • Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
  • Solicits customer feedback to understand customer needs and the needs of the local community.
  • Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management, and inventory management.
  • Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.

• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
• Providing partners with coaching, feedback, and developmental opportunities and building effective teams.

Minimum Qualifications

• Minimum three (3) years of progressively responsible retail experience
• One (1) year of supervisory experience
• One (1) year of customer service experience in a retail or restaurant environment
• Experience in analyzing financial reports
• High School Diploma or equivalent
• Proficient in Microsoft Office Products (i.e. Word, Excel, Outlook & PowerPoint)
• Strong organizational skills with ability to set priorites, manage multiple simultaneous projects and meet deadlines
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• Critical thinking and problem solving skills
• High attention to detal
• Exceptional customer service skills
• Strong leadership skills, with the ability to coach and mentor others

Preferred Qualifications:

• Experience in a Union setting

Salary:

$72,580 to $80,650 annually

Salary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package on top of base.

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.