Spa Receptionist

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As the first point of contact for the Thalassa Sea & Spa, the Spa Receptionist warmly welcomes guests, manages reservations, and provides exceptional service that reflects Sofitel’s French art de vivre. The role is central to ensuring a smooth and luxurious spa journey, upholding both operational excellence and guest satisfaction.

Key Responsibilities:

• Greet all spa guests with warmth and professionalism, ensuring a personalized and luxurious welcome.

• Manage spa bookings, confirmations, cancellations, and follow-up calls efficiently using the spa reservation system.

• Maintain thorough knowledge of spa treatments, wellness products, and promotions to guide guests accordingly.

• Handle check-ins and check-outs smoothly, ensuring accurate billing and record-keeping.

• Ensure the reception and waiting areas are impeccably clean, tranquil, and well-stocked with brochures and amenities.

• Respond promptly and professionally to telephone, email, and in-person inquiries.

• Coordinate with therapists and spa attendants to manage schedules and flow of services.

• Promote spa retail products and assist in meeting monthly sales targets.

• Uphold confidentiality and privacy standards at all times.

• Handle guest concerns or complaints with empathy and discretion, escalating issues when necessary.

• Minimum 2 year of experience in a spa, wellness, or luxury hospitality environment.

• Excellent communication skills in English; knowledge of Arabic or French is an asset.

• Proficient in Microsoft Office and spa reservation software (e.g., Book4Time, SpaSoft).

• Strong organizational skills and ability to multitask in a calm and composed manner.

• Impeccable grooming, polished presence, and a warm, engaging personality.

• Knowledge of wellness, skincare, and luxury spa services is highly preferred.

• Flexible to work shifts, weekends, and public holidays.

Why Join Us:

Your team and working environment:

• Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
  https://careers.accor.com/

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS