Spa Group Sales Coordinator

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Summary: The Spa Group Sales Coordinator is responsible for promoting, selling, booking, and coordinating various engagements at the spa.

Responsibilities:

• Participate in the development of the monthly and yearly departmental marketing plan
• Actively promote spa services and group packages to corporate clients, event planners and other potential customers
• Coordinate with meeting planners in order to produce a successful Spa experience
• Respond to inquiries regarding group bookings and provide detailed information about available services and pricing.
• Manage the end-to-end process for group reservations, including group contract, booking, payment and post event follow-up.
• Communicate all pertinent information on group requirements within acceptable time frames to appropriate departments via event orders, resumes, and memos
• Book events in a manner that maximizes profits and complies with catering standard operating procedures
• Solicits business through sales calls, promotional events, personal visits, and sales blitzes
• Serve as Spa Manager on Duty as needed
• Monitor spa website frequently to ensure all services, promotions and pricing is accurate
• Assist with service provider scheduling during high demand periods
• Serve as point of contact with hotel sales team for site visits and buy-out programs
• Customize group wellness experiences at a luxury level based on client needs and preferences
• Handle any issues or special requests during the event promptly and professionally
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous sales or administrative experience preferred
• Familiarity with spa services, wellness trends and luxury customer service standards
• Advanced skills in Microsoft Window applications and/or relevant computer applications required.
• Excellent communication skills, both and verbal and written required
• University/College degree in a related discipline an asset
• Strong interpersonal and problem-solving abilities
• Ability to work a flexible schedule to include nights, weekends and holidays
• Previous customer service and sales experience preferred
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V