Spa Experience Coordinator

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Here, you’ll discover a workplace that combines world-class hospitality with endless opportunities to explore and grow. 

Nestled in Jasper National Park, our resort is more than a place to work, it’s a community. We are passionate about creating unforgettable guest experiences while fostering a supportive environment for our colleagues. Join us and make every day an extraordinary adventure. 

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.

Learn more here: Jasper Resort Renovations | Fairmont Mountain Jobs

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Spa Experience Coordinator. As a Spa Experience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa. Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an exceptional experience. 

What you will be doing:  

Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly, and engaging service 
• Follow all Spa policies, procedures and service standards 
• Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments 
• Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail 
• Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on 
• Work with related hotel departments to ensure efficiency in meeting guest needs 
• Meet and/or exceed booking quotas and promotions in the Spa 
• Ability to promote Hotel services and amenities to encourage an exceptional resort experience 
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience 
• Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales 
• Following all safety and sanitation policies 
• Responsible for the upkeep of Spa Lounge and Locker Rooms by replenishing the items available to guests utilizing the lounge and the locker rooms 
• Responsible for stocking and cleaning retail shelves, locker rooms and the SPA Lounge 
• Manage all spa front & back of the house duties  
• Other duties as assigned 

Your experience and skills include: 

• Minimum 1 year experience in position with face to face customer service (e.g. front desk, receptionist) required 
• Computer literacy in Word, Excel, Keyboard/data entry is an asset 
• Post-Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset 
• First Aid and CPR - Basic Rescuer certification required 
• Excellent communication and organizational skills 
• Strong interpersonal and problem solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast-paced environment 
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

• Starting rate of Pay: $20.29 per hour
• 10% Retail commission and product incentives 
• 1% Service Charge of every treatment 
• Subsidized staff accommodation assistance provided 
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability) 
• Comprehensive wellness platform for employee mental health and wellbeing support 
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events 
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor 

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com  

Want to learn more about this opportunity? View the complete job description by clicking this link: Spa Experience Coordinator.pdf

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