Spa and Wellness Membership Manager

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To drive membership sales, retention and revenue growth across Spa & Wellness at Fairmont Cheshire – The Mere. This is a sales-led role responsible for generating new memberships, converting leads and maximising lifetime member value, while delivering an exceptional, luxury-standard guest experience. You will play a key role in positioning the resort as a leading wellness destination, with clear accountability for membership performance and revenue.

• Proactively generate and convert membership leads through tours, referrals and follow-up activity
• Conduct personalised consultations, confidently presenting membership packages, benefits and pricing
• Achieve and exceed membership sales targets, driving revenue growth and retention
• Manage prospect pipelines, tracking conversion rates and performance metrics
• Build strong relationships with members to maximise engagement and lifetime value
• Identify and develop corporate and local partnership opportunities to grow the membership base
• Support Spa reception in converting enquiries into memberships, bookings and retail sales
• Promote spa services, retail and wellness offerings to increase overall member spend
• Ensure a luxury guest experience at all touchpoints, maintaining Fairmont brand standards
• Oversee accurate membership administration, billing and reporting processes
• Handle guest queries and escalations professionally, ensuring effective resolution
• Support operational standards, team alignment and daily service delivery within Spa & Wellness

• Proven track record in membership or luxury sales with strong conversion results
• Confident sales approach with excellent closing and negotiation skills
• Commercially driven with a target-focused mindset
• Experience within a luxury spa, health club or hospitality environment preferred
• Strong communication and relationship-building skills
• Proficient in CRM systems, reporting and membership management processes
• Professional presence and high standards of personal presentation

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people