Spa Manager

Are you a refined leader with a passion for wellness, service excellence, and commercial performance?

An exceptional opportunity exists for an experienced Spa Manager to lead a beautifully appointed spa within a prestigious 5-star resort in Noosa. This role requires a sophisticated operator who understands both the art of luxury hospitality and the science of spa profitability.

This is not a “hands-on therapist” role, it is a strategic leadership position for someone who can elevate guest experience, team culture, and financial outcomes simultaneously.

Reporting to the Director of Spa & Wellness, you will oversee all day-to-day spa operations while driving performance, standards, and guest satisfaction.

You will be responsible for:

• Leading, mentoring and developing a high-performing spa team
• Driving revenue growth and achieving monthly KPIs
• Managing rosters, labour cost control and productivity benchmarks
• Retail strategy and sales performance
• Maintaining Forbes / 5-star service standards
• Guest journey oversight and service recovery
• Stock management and supplier relationships
• Supporting wellness programming and activations
• Ensuring compliance, hygiene, and operational excellence

About You

You are:

• An experienced Spa Manager or Assistant Spa Manager in a luxury environment
• Commercially astute with strong financial literacy
• Confident managing KPIs, payroll percentages, and retail conversion
• A natural leader who builds culture, not just rosters
• Immaculate in presentation and communication
• Calm under pressure and solution-focused
• Passionate about wellness, service artistry, and guest experience

Essential:

• Minimum 3–5 years leadership experience in a premium spa
• Strong knowledge of spa booking systems
• Proven track record of driving revenue and retail performance

• 30% discount on food and beverage at Accor properties worldwide

• Generous accommodation discounts across 4,500+ properties in over 110 countries

• Career mobility across Accor’s global brand portfolio

• Ongoing training and professional development opportunities

• A strong commitment to diversity and inclusion, with a focus on promoting diverse talent