Spa and Wellness Manager

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Key Responsibilities:

• Establish and maintain the highest standards of etiquette and service in all guest and staff interactions.
• Execute Spa & Wellness objectives across operations, finance, people management & marketing.
• Direct and lead the day to day Spa operation ensuring all standards are followed.
• Train, and manage a team of dedicated spa professionals, fostering accountability and alignment with business goals.
• Monitor daily activities, address issues promptly, and continuously strive for excellence.
• Stay updated on spa services, pricing, schedules, specials, and competitor offerings
• Lead by example, demonstrating proper etiquette and professionalism at all times.
• Communicate housekeeping and maintenance needs, ensuring prompt action.
• Support team members in all aspects of the business operation.
• Ensure team members are familiar with all areas of the Spa & Wellness operation, including product knowledge and retail sales.
• Assist in the recruitment, development and training of all Spa & Wellness team members.

The Successful candidate will have:

• 4 years+ managing a luxury hotel spa 
• Flexibility – this is a full-time role, flexibility and shift work is required.
• A real understanding of hotel operation.
• Ability to work on own initiative.
• Excellent communication skills with excellent spoken & written English.
• Outgoing, bubbly and confidence in dealing with a range of customers.
• Previous experience in a similar role in a 4/5 star.
• A structured and organized approach to work planning.