Senior Housekeeping Supervisor

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We are seeking a dedicated and experienced Senior Housekeeping Supervisor to join our team in Cairo, Egypt. As a key member of our housekeeping department, you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction in our establishment.

• Lead and assist the Housekeeping Manager in overseeing daily operations and ensuring service standards are consistently met
• Conduct regular inspections of guest rooms and public areas to maintain impeccable cleanliness and presentation
• Identify training needs and provide guidance to supervisors and team members to enhance their skills and performance
• Collaborate closely with the Maintenance department to address guest room repairs and ensure effective communication
• Promptly address guest concerns, implementing quick solutions and following up to ensure satisfaction
• Balance operational, administrative, and team member needs efficiently
• Implement and enforce departmental policies and procedures
• Report and follow up on necessary maintenance items
• Ensure compliance with all safety and sanitation policies
• Assist with additional responsibilities in the absence of team members or as assigned by management
• Contribute to the development and implementation of innovative housekeeping strategies
• Foster a positive and collaborative work environment that promotes teamwork and excellence

• Proven experience as a Housekeeping Supervisor in a luxury hotel or high-end residential setting
• Strong leadership skills with the ability to motivate and guide a diverse team
• Excellent organizational and time management abilities
• Outstanding communication skills, both verbal and written
• Proficiency in Microsoft Office applications and housekeeping management software
• Bachelor's degree in Hospitality Management or a related field (preferred)
• In-depth knowledge of housekeeping best practices, safety standards, and quality control procedures
• Strong problem-solving skills and ability to make decisions under pressure
• Exceptional attention to detail and commitment to maintaining high standards
• Customer-focused mindset with a passion for delivering exceptional guest experiences
• Flexibility to work various shifts, including weekends and holidays
• Fluency in English; knowledge of Arabic or other languages is a plus
• Familiarity with local hospitality standards and cultural norms in Cairo, Egypt
• Ability to work cohesively as part of a team while also demonstrating initiative and self-motivation
• Physical stamina to perform the duties of the role, including standing for extended periods and lifting up to 25 pounds