Security Manager - Movenpick Kigali Rwanda

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Security Manager - Movenpick Kigali Rwanda

BASIC FUNCTION

To assist the General Manager in ensuring an efficient reservations operation thereby providing the highest level of comfort and hospitality to guests to maximize organizational profitability and guest satisfaction in an atmosphere of teamwork and high employee morale

Under the guidance and supervision of the General Manager, and within the limits of the established Movenpick Kigali policies and standard, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.

SCOPE

Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. Must assist all the guests with their needs and enquiries according to our hotel standards in order to ensure guest satisfaction in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:

Foucus on :

• Security Audit.
• Guest comments.
• Guest incident monthly and annual report.
• Local police and other authority’s assessments.
• Hotel Manager Assessment

ROLES AND RESPONSIBILITIES

• To report to the General Manager or his/her designee and assist in implementing the Hotel policies and procedures on security matters.
• Organises Security Department in such manner to fulfil the requirements for security as set forth by the management and to advise Management on security related matters.
• Assisting the Management in implementing, supervising and implementing the Operational Standards as well as the Movenpick Kigali “Standards for Security”
• Handle all guest incident and accident s and establish investigation regarding that and writes full report
• Supervision and monitoring of all Security staff, co-ordination with Chief Engineer regarding safety and security issue.
• Law enforcement and safety & security authorities (Government).
• Supervises the daily processing in distribution of security reports to the Management.
• Keeps all records and report concerning security matters and Resort business confidential.
• Is fully trained and prepared for all emergency situations as per procedures.
• To evaluate on a continuing basis the possible threat to Security.
• In close coordination with engineering department, to conduct regular preventive maintenance of all safety equipment, in particular the scanning machines and metal detector.
• Supervises that all employees locking in with the Swipe in & Out System , located at the security post at the receiving area.
• Strictly controls in and out  back-of-the-house of contractors, visitors and suppliers. Visitor passes to be issued and controlled.
• Frequent control and supervision of all security posts, including CCTV room.
• Ensures all staff are thoroughly familiar with the Resort’s emergency procedures and in a state of preparedness for any emergency which may occur.
• Execution of regular/ technical skills training.
• Reviews Duty Manager/Night Manager book daily and takes corrective action when security is concerned.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
• Conducts skills/technical training within his/her area of responsibility on regular basis
• Develops job description for all Security staff.
• Prepares monthly major incident report and annual security survey reports and submit to the General Manager.
• Reviews internal policies & procedures on a regular basis to ensure maintenance of the highest level of efficiency and the best possible security, to make recommendations to the Management when policy changes are required and to evaluate on a continuing basis the possible threat to Security.
• Informs employees and supervisor about important events and news within the hotel operation.
• Establishes monthly reports according to requirements.
• Is familiar with all relevant company documentation and relevant standard for his/her field of responsibility.
• Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. He/she must accomplish responsibilities and goals as outlined
• Keep General Manager fully informed of all security related matters.
• Be part of crsis Managment team to deal with emergency incidents .
• Keep concerind Hotel Manager fully informed regarding all guest incidents or accident .
• Liaises with Management personnel and all employees and assist with security problems and loss control.
• Liaises with local law enforcement and Fire & other local authorities.
• Perform duties in a manner that respects Accor Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.
• Assist in Task Force Teams for new openings.
• Carry out any other reasonable task (which may not be stated here) as requested

• Degree in on the position field
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

• Internal: Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specification
• External: All guests, suppliers/partners.
• Materials: All machinery and equipment at Front Office

More detailed duties and responsibilities are listed below in the form of a checklist and are not meant to be complete.