Security Manager

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Prime Function:

• Assist to streamline the security Programme to safeguard the property.
• To safeguard guests, visitors, employees and the property when in the premises.
• Analyze the various problems confronting the Security Department & develop solutions.
• Design & develop techniques to prevent or minimize waste, theft or pilferage.
• Adhere to the Standard Operating Procedures & ensure the same by the security team.
• Any matter which may effect the interests of Grand Mecure Bengaluru at Gopalan Mall should be brought to the attention of the Management.

Key Responsibilities:

Security Planning

• Assist to identify the major facilities and security equipment requirements for the department and the property.

People Management

• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.

• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Submit Annual Security Operations & Capital budgets to the Resident Manager.

Entitlement  

Operational Management

• Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
• Constant supervision of the team members.
• Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
• Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Ensure to offer special protection to VIPs and Government Dignitaries.
• Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
• Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
• Ensure to make clear and concise plans, while dealing with emergencies.
• Ensure that fire prevention and safety procedures are maintained in all areas of Novotel Guwahati.
• Ensure that all security operations are in accordance with Standard Operating Procedures.
• Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
• To handle guest complaints pertaining to security.
• Ensure to abide by the mission statement of Novotel Guwahati G S Road.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;

• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
 

Bachelor’s degree in Security Management, Criminal Justice, Business Administration, or a related field.