Room Attendant

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

• To provide courteous, professional, efficient and flexible service at all times, in Guest rooms, public areas and back of house areas.
• To perform all duties and tasks in the assigned Place of Work
• To be entirely flexible and adapt to rotate within the different sub departments of Rooms Division or any other Department of the Hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department.
• To be fully conversant with all services, activities, facilities  and F&B Promotions offered by the hotel and recommend to the guests.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To have a thorough understanding and knowledge of Rooms related service and product.
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage, breakage and wastage.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Housekeeping Supevisor if no immediate solution can be found and assure follow up with guests.
• To keep all keys signed out in a secure manner and return them at the course of duty.
• To hand over to the Housekeeping Supervisor all Lost & Found items with full and detailed information
• To have a complete understanding of the different cleaning products and their economical use..
• To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
• Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures..
• To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
• To be fully aware and conversant of Accor environmental charter and is responsible to integrate them in the day to day operation.

- 1-2 year experience.

- High Diploma or above