Risk Management Officer

BE LIMITLESS
Do what you Love, Care for the World,
Challenge the Status Quo!

WELCOME TO SWISSÔTEL CHICAGO
Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.  

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

JOB DESCRIPTION: Risk Management Officer

WHAT YOU WILL BE DOING:
You are friendly, detail-oriented and love the rush of solving problems and being there in times of need. Helping other is your purpose in life, and it just so happens you’ll be doing just that in an award-winning hotel.

• Responsible for the Health and Safety of all hotel guests and colleagues 
• Providing warm, friendly and helpful service
• Full understanding and executing all aspects of the life safety system (i.e. Fire, Evacuation, Bomb Threat, Emergency Medical Procedures, etc).
• Abiding by and enforcing all hotel policies and procedures and working with hotel         management to correct of any violation of said policies when possible
• Reporting any violations which have not been corrected or cannot be corrected        immediately
• Documenting, Filing and Reporting all incidents occurring within the hotel and conduct a full investigation of all said incidents.
• Demonstrating ability to effectively deal with colleagues and guests, utilizing diplomacy to defuse anger and collect accurate, detailed information
• Patrolling assigned areas to ensure only hotel colleagues, guests and visitors are on property
• Responsible for all Lost and Found procedures
• Ensuring package pass procedures are followed for all hotel items leaving the hotel
• Enforcing key control policy, including all sign-in/out procedures and to conduct key inventory at the beginning and end of each shift
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

Constant standing and walking throughout the shift

Constant bending, kneeling, pushing, pulling

Occasional lifting and carrying up to 20 lbs

Occasional ascending or descending ladders, stairs and ramps

YOUR EXPERIENCE AND SKILLS INCLUDE:

• High School Diploma or GED an asset
• 1-2 years related experience an asset
• Basic knowledge of Excel, Word and Opera an asset 
• Strong interpersonal, organizational and problem solving abilities
• Ability to conduct detailed report writing
• Ability to work well under pressure in a fast paced environment
• Ability to work rotating shifts as needed (morning, afternoon, mid-shift, overnight)
• Ability to work varying schedules to reflect the business needs of the hotel
• Excellent communication skills (verbal and written)
• Ability to perform all housekeeping duties as outlined in hotel specific training and property specific checklists
• Ability to anticipate and focus attention on guest needs, being professional, welcoming and remaining calm and courteous at all times
• Detailed oriented and able to handle multiple tasks
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

Warm, caring and helpful

WHAT IS IN IT FOR YOU:

• Position Hourly Rate :$ 26.91
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.

Heart + Artist = Heartist®
Our Heartist Culture 
At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being.

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.

We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values. 

Come As You Are
Imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections. Come as YOU are by adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone, regardless of race, gender, background, or… anything really!

For five years in a row, our colleagues have voted Swissôtel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU – then apply with us today and tell us about yourself! 

Our Community Outreach
Our colleagues are passionate about connecting to the world and to others. Swissotel Chicago is committed to making a positive impact in the community through partnerships with local nonprofit organizations and community initiatives. We’ve proudly supported organizations such as One Family Illinois and All Stars Project, helping provide resources, opportunities, and support to individuals and families in need. Through volunteer efforts, charitable partnerships, and community engagement, we strive to give back and create meaningful connections beyond the workplace.  

Our Vitality
Made possible by Harry Weese’s visionary design, Swissôtel Chicago boasts “forever” views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives. With incomparable event space, 662 newly renovated guest rooms and suites, a one of a kind penthouse ballroom and flawless food & beverage delivery, Swissôtel Chicago is the premiere hotel in Chicago for leisure and conference guests.  

About Accor
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. 

We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 

About Swissôtel Hotels & Resorts 
Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world, with many more in development. 
 
As guests of the world, every Swissôtel upholds Swiss sustainability standards. In fact, Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is now part of Accor, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.