Restaurant Operations Manager

Restaurant Operations Manager 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Ensure a high level of customer satisfaction by monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally..
• Develop and implement training programs to enhance staff skills, product knowledge, and service standards.
• Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs..
• Manage, motivate, and mentor restaurant staff, including servers, kitchen staff, and front-of-house personnel, to ensure exceptional customer service and a positive work environment.
• Provides input to forecasting and budgeting requirements for the restaurants.
• Collaborate with chefs and culinary teams to develop and update menus, pricing strategies, and daily specials to enhance the dining experience and profitability..
• Coordinates all restaurant needs with other related departments and department heads.
• Collaborate with marketing teams to execute promotional campaigns, events, and marketing strategies to attract and retain customers drives guest satisfaction ratings and drives revenue performance for all outlets through establishing revenue targets per restaurant.
• Responsible for the performance appraisals of the restaurant management team.
• Ensure the restaurant's physical appearance is well-maintained, addressing repairs and maintenance as needed
• Ensures that all corporate set guidelines and brand procedures are followed and executed as required.
• Controls and manages supplies required in each outlet and come up with plans to reduce breakage.
• Builds strong teams and encourage collaboration.
• Leading by example and provides regular and focused performance feedback, thus creating a dynamic team.

Your experience and skills include:

• Bachelor’s Degree in Hospitality Management (preferred), or related field.
• Minimum of 2 years’ experience in managing a food and beverage service operation is required.
• Exceptional communication and interpersonal skills.
• Excellent computer software skills required (Word; Excel; Outlook etc.)
• Ability to speak and write English fluently.
• Ability to lead with a perspective in a culturally diverse and dynamic environment.
• Knowledge of the principles and processes involved in organizational planning, coordination and execution. This includes resource allocation, work force planning and management and leadership techniques.
• Knowledge of the principles and processes for providing personalized services, quality service standards, and guest satisfaction.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.