Restaurant Host - Mid Air

Hyde Melbourne Place is where urban luxury finds its perfect expression. A true reflection of the way of life Melbourne is known for, the hotel brings a fresh perspective to guest experiences. Our vision is to create a place that embodies the essence of Melbourne, that is of and for the city, accenting culture and genuine hospitality.

With an east end location in the heart of the city, Melbourne Place boasts a collection of experiences with a magnetic allure. This layered, mixed-use precinct, bound together by lifestyle accommodation, meeting and event spaces, exemplary dining experiences and contemporary retailers. A destination to experience the vibrant soul of Melbourne.

Mid Air, perched atop the stunning Melbourne Place, is the city's latest culinary hotspot, offering breathtaking views and exquisite dining. Located on level 12, Mid Air serves breakfast, lunch and delicious dinners, all while providing stunning views of the Melbourne skyline. It's the perfect spot for guests to unwind and enjoy a vibrant, sun-kissed atmosphere.

The Role

We are seeking a charismatic and efficient Restaurant Host to join our team at Mid Air, located in the heart of Melbourne Place. As the first point of contact for our guests, you will play a crucial role in creating an exceptional dining experience from the moment they arrive.

• Welcome guests and manage the flow of our sophisticated dining room
• Manage reservations and coordinate seating arrangements
• Guide guests to their tables and provide menus
• Handle reservations and walk-ins with grace and efficiency
• Communicate effectively with kitchen and wait staff to ensure smooth service
• Monitor dining room activity and manage wait times accurately
• Maintain an inviting atmosphere in our reception area
• Assist with phone inquiries and special requests
• Handle guest concerns professionally and efficiently

• Previous hosting experience in upscale dining establishments
• Exceptional communication and interpersonal skills
• Strong organisational and time management skills
• Ability to thrive in a fast-paced, high-end environment
• Immaculate presentation and a positive, can-do attitude
• Flexibility to work evenings, weekends, and public holidays

Key Traits

• Empathy: Ability to connect with guests on a personal level
• Proactive Problem-Solving: Anticipate and address potential issues
• Composure: Remain calm and professional under pressure
• Attention to Detail: Ensure accuracy in reservations and seating arrangements

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.