Reservations Supervisor

Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers.  Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, & Sixteen Antlers Rooftop.  

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that, then this opportunity to join the Reservations team could be limitless!  

As a Reservations Supervisor, you will lead a team a small team in the reservations department. You report directly to the Director of Revenue and oversee reservations for corporate and leisure guests. As Reservations Supervisor, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival.

• Supervise and support the reservations team in handling bookings.
• Safely and securely handle payment transactions, verifying billing details for accuracy
• Ensure all reservations are entered accurately into the property management system.
• Monitor room inventory, availability, and booking restrictions to optimize occupancy and revenue.
• Train and mentor reservations staff on systems, procedures, and service standards.
• Liaise with Sales, Revenue Management, and Front Office teams to ensure booking accuracy and smooth guest arrivals.
• Monitor reservation channels (phone, email, online travel agents) and respond promptly to enquiries.
• Identify upselling opportunities and ensure the team actively promotes room upgrades and packages.
• Resolve reservation discrepancies, guest issues, and booking amendments.

• Experience as a Reservation Agent, Senior Guest Service Agent or Reservations Team Leader, ready to flex your leadership skills and take the next step in your career
• Customer service-oriented with exceptional communication skills
• Excellent verbal communication skills with the ability to speak clearly and confidently on the phone for extended periods
• Strong attention to detail and organisational skills
• Proficiency in using reservation and property management systems
• Team player with a positive attitude and willingness to go the extra mile
• Understanding of Opera Cloud, FastCom, ResaWeb
• Have Full working rights in Australia 

Our commitment to Diversity & Inclusion: 

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.  

Benefits Your Way: 

• Access to Accor team benefits, including global discount's on accommodation and food & beverage.  

• A supportive and collaborative work environment. 

• The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor  

Accor has a strong focus on ensuring all of its people feel welcome and feel valued. 

This means industry leading training opportunities, career planning and benefits such as hotel discounts at over 3500 hotels worldwide, global partnership discounts 

Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of. 

Why work for Accor? 

We are far more than a worldwide leader. We welcome you as you are, we support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS