Reservations Supervisor

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

As a Reservation Supervisor, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Reporting to the Reservations Sales Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Ability to communicate intelligently and effectively in person and over the phone
• Communicate well with other departments; Speak using clear and professional language
• Develop and maintain positive working relationships with others
• Listen and respond appropriately to employee concerns and questions. Address issues as they arise
• Define expectations, provide feedback, holding team accountable and showing appreciation
• Train, schedule, counsel, motivate and coach employees. Support team to reach common goals.
• Outgoing personality, comfortable approaching new people
• Ensure uniform and personal appearances are clean and professional
• Report all accidents, injuries, and unsafe work conditions to the Department Manager
• Knowledgeable of any ongoing or upcoming activities or events within the hotel and destination
• Welcome and acknowledge all guests, anticipate and address guests’ needs
• Work closely with various departments to achieve successful group pre-arrival throughout stay to group’s departure
• Provide continued onsite housing support throughout group stay
• Provide excellent service and hospitality following the brand guidelines to both internal and external customers
• Process reservation requests, changes, and cancellations received by phone, fax, mail, or email
• Set-up proper billing according to accounting policies
• Research and resolve group reservation conflicts, questions, and requests
• Collaborate with Sales, Conference Planning, Revenue and Rooms
• Respond to challenges and obstacles with confidence, teamwork results orientation and positive attitude
• Troubleshoot, resolve, and document group issues and concerns and make proactive changes to process for future
• Review all Group Resumes
• Manage payroll. Run report every two weeks. Agents to sign off on pay discrepancy
• Sign off Daily No-Show Report
• View daily and process Credit Card Authorization Forms
• Answer any questions that GRC or Reservation Agents may have
• Wholesale Reservations
• Hire, Interview, and provide yearly reviews

• Previous experience in a 5 Diamond Hotel is an asset
• 3 year previous experience in a Royal Service/Group Housing Department
• Effectively prioritize and execute tasks, demands and timelines
• Critical thinker and problem solver

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS