Reservations Sales Agent

Join the team at Pullman Cairns International, where hospitality is reimagined through innovation, connection and limitless possibility. At Pullman, we see the familiar differently — creating inspiring spaces and memorable experiences for today’s modern traveller.

We believe in hiring for personality and training for skill. We support your growth, encourage curiosity and provide opportunities to build a meaningful career in hospitality. When you join Pullman, every chapter of your story is yours to write — and together, we shape the future of hospitality.

We seek opportunities. We connect with meaning. We make an impact.

Located in the heart of Cairns City, our hotel features 324 elegantly appointed rooms, 18 versatile meeting and event spaces, Coco’s Kitchen & Bar, and in-room dining services.

We are currently seeking a guest-focused and results-driven Reservation Sales Agent to join our team. In this role, you will drive revenue performance while delivering an exceptional first impression, ensuring every guest’s journey begins with professionalism, warmth and efficiency.

Delivering a Five-Star Experience Every Step of the Way

We are seeking a motivated and sales-driven Reservation Sales Agent to support hotel performance and create exceptional first impressions for our guests. In this role, you will drive revenue performance while delivering an exceptional first impression, ensuring every guest’s journey begins with professionalism, warmth and efficiency.

Key Responsibilities

• Drive revenue through upselling and cross-selling to enhance guest experiences and optimise hotel performance
• Respond to phone calls and emails with professionalism, delivering personalised and efficient service
• Accurately process guest reservations and maintain information with attention to detail
• Handle guest enquiries and concerns with courtesy and professionalism, ensuring positive resolutions
• Monitor rates and promotions to capitalise on all sales opportunities

Join us and become a Heartist, delivering service from the heart while making a real impact on both our guests and the hotel’s success!

We are looking for candidates who are passionate about growth and development, and who are committed to making a meaningful impact within our team. If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we want to hear from you.To succeed in this role, you will bring:

• 1–2 years’ experience in a Front Office or Reservations position
• Proficiency in Microsoft Office, with Opera Cloud experience highly regarded
• A genuine service mindset, with exceptional attention to detail
• The confidence to work independently, take initiative and thrive in a fast-paced environment
• Strong verbal and written communication skills, allowing you to connect with guests and colleagues alike
• Flexibility to work a rotating roster, including weekends and public holidays

If you believe hospitality is more than a job — it’s about creating meaningful connections — this is your opportunity to grow your career as part of a global community of Heartists.

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.