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- 全职
- 正式
- FAIRMONT
- 客房
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Fairmont Château Whistler, Whistler, Canada
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REF54232J
Reservations & Royal Service Agent
Region
Luxury & Lifestyle
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Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Reservations & Royal Service Agent
At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation & Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
This is a full-time, permanent position, starting as soon as possible.
Starting Rate of Pay: $20.20 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.45.
Job Duties Include:
- Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
- Assist all external and internal callers and redirecting if/when necessary
- Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
- Book and enter room reservation requests using the Property Management System
- Sell guestrooms, tee times and Food & Beverage reservations to groups and individual callers
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Previous customer related experience required
- Previous Front Office or Reservations experience is an asset
- Previous Property Manager System experience preferred
- Working knowledge of Opera Cloud is an asset
- Strong interpersonal and problem solving abilities
- Professional telephone manner and demeanor with a natural response "smile" on the phone
- Demonstrated numerical aptitude with strong selling and assertiveness skills is a must
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit (Fairmont Chateau Whistler - Luxury Hotel in Whistler(Canada) - ex. www.Whister-Jobs.ca) to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist within our resort!
cwmr2025 cwmr1989
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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薪水
地点
Rixos Premium Magawish Suites and Villas, Hurghada, Egypt
Experience Level
Associate
工作时间安排
全职
Brands
RIXOS
工作类型
正式
Locations
Hurghada
工作类别
客房
描述
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.Listen attentively to guests to get an effecti
参考
f83ce2aa-3711-45d0-9ddc-88a0a55a6c78
到期日
01/01/0001
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薪水
地点
, Doha, Qatar
Experience Level
Associate
工作时间安排
全职
Brands
PULLMAN
工作类型
正式
Locations
Doha
工作类别
客房
描述
What you will be doing:Utilize your in-depth knowledge of the local area and surrounding facilities to enhance guest experiences and provide accurate information.Foster a culture of quality awareness
参考
121ec031-d1ae-4c06-92fb-8c8de985a358
到期日
01/01/0001
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薪水
地点
Sofitel Cairo Downtown Nile, Cairo, Egypt
Experience Level
Associate
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Cairo
工作类别
财务
描述
Responsibilities and description of tasks:Accomplishes the summary of the Night Auditor report, which reflects the daily room revenue and other changes & credits.Coordinates with Night Auditor in prep
参考
3f39881b-111c-4563-a97d-3d45fb5824ad
到期日
01/01/0001
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薪水
地点
Raffles Al Areen Palace Bahrain, Manama, Bahrain
Experience Level
Entry Level
工作时间安排
全职
Brands
RAFFLES
工作类型
正式
Locations
Manama
工作类别
客房
描述
Key Role & Responsibilities:Ensure that all Villas are properly cleaned & set up at all times, in line with the Raffles’ Standard Operating Procedures and within LQA standards.Ensure health & safety r
参考
a51ed8af-6f22-4ebd-8ca7-8b6313ed0dd1
到期日
01/01/0001
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薪水
地点
Raffles Al Areen Palace Bahrain, Manama, Bahrain
Experience Level
Entry Level
工作时间安排
全职
Brands
RAFFLES
工作类型
正式
Locations
Manama
工作类别
客房
描述
Champions arrival and departure experience of guestsEnsure adherence of arrival/departure service sequenceAssists to direct and walk guests to their destination in the hotelReady to undertake all role
参考
9990ab60-8cd7-48a8-86dc-c3ca7db4e0b4
到期日
01/01/0001
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薪水
地点
Shaden Resort, AlUla, Saudi Arabia
Experience Level
Associate
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
AlUla
工作类别
人才与文化
描述
Coordinator You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all co
参考
643d08ef-3cdc-465f-8960-7127673d96e3
到期日
01/01/0001
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薪水
地点
, Doha, Qatar
Experience Level
Entry Level
工作时间安排
全职
Brands
PULLMAN
工作类型
正式
Locations
Doha
工作类别
厨房
描述
What you will be doing:Responsible for the cleanliness and sanitizing of all surfacesKeeping floors and work areas clear of hazards and obstructionResponsible of the operation of kitchen cleaning equi
参考
8e1cfc39-991c-4e91-a4b2-00c5a8c4d47f
到期日
01/01/0001
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薪水
地点
ibis Amman, Amman, Jordan
Experience Level
Entry Level
工作时间安排
全职
Brands
IBIS
工作类型
正式
Locations
Amman
工作类别
客房
描述
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
参考
288f2237-cda1-470c-811c-b8d8042c07a7
到期日
01/01/0001
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薪水
地点
Shaden Resort, Al Aula, Saudi Arabia
Experience Level
Associate
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Saudi Arabia
工作类别
市场销售
描述
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they a
参考
b4c0bc2e-0fb3-4a0f-871f-51a7d454d3f5
到期日
01/01/0001
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薪水
地点
Novotel Marsa Alam Beach Resort, El Qusseir, Egypt
Experience Level
Associate
工作时间安排
全职
Brands
NOVOTEL
工作类型
正式
Locations
Egypt
工作类别
客房
描述
To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.To ensure that all VIP and Loyalty Program guest are being, met upon a
参考
1fe2e454-7c92-473c-b403-f994ff4cc735
到期日
01/01/0001