- 全职
- 正式
- SOFITEL
- 客房
__jobinformationwidget.freetext.LocationText__
Sofitel Dubai The Obelisk, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF60290J
Reservations Agent
Region
Luxury & Lifestyle
COMPANY DESCRIPTION
We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
SOFITEL DUBAI the obelisk
Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
The Position
Handle customer calls inquiries pertaining to room reservations, with a focus on revenue maximization and quality.
KEY ROLES & RESPONSIBILITIES
- Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
- Retail, Corporate, Leisure, Group, Other
- Rate Restrictions, hurdles and availabilities
- Maximise rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Handle emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right customer at the right time
- Handle customer queries and complaints relating to Rooms Reservations
- Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
- Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards
- Achieve targeted goals in the LQA Hotel Mystery Shopping calls
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Create hierarchies/relationships between Corporate Accounts
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of current and new RM tools. Includes Opera PMS.
- Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotel’s telephone system
- Maintain the Reservation correspondence
- Support the Reservations Manager and/or Revenue Management leader with special projects as required.
PERSONAL ATTRIBUTES
- Ability to adapt to changing environment.
- Attention to Detail
- Ability to handle multiple tasks
- Ability to organize work flow
QUALIFICATIONS
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera, Microsoft Office.
EXPERIENCE
- Minimum 2 years’ experience in Hotel or Resort, as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
Fairmont Olympic Hotel - Seattle, Seattle, United States
Experience Level
Entry Level
工作时间安排
兼职
Brands
FAIRMONT
工作类型
正式
Locations
Seattle
工作类别
厨房
描述
We are thrilled to present an exceptional opportunity to join our esteemed culinary team at the renowned Fairmont Olympic Hotel as a Pastry Cook II. This is a part-time position, working mainly in our
参考
69fafbc3-0baa-41f7-875e-c3a348a54a0b
到期日
01/01/0001
薪水
地点
Issy-les-Moulineaux, France
Experience Level
Director
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Issy-les-Moulineaux
工作类别
采购
描述
The Headquarter Procurement Solutions Director is responsible for optimizing and deploying tools benefiting the efficiency and scalability of the Indirect Department. This role supports the implement
参考
26fa1ef2-e955-4c91-92cd-96b1ba02af7c
到期日
01/01/0001
薪水
地点
Fairmont Bab Al Bahr - Abu Dhabi, Abu Dhabi, United Arab Emirates
Experience Level
Associate
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Abu Dhabi
工作类别
财务
描述
Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.Maintain a healthy communication both with the F&B and the FO to ensure proper handling of dail
参考
628b7d47-4e7f-4e92-bd1a-7a9c27647440
到期日
01/01/0001
薪水
地点
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
21C MUSEUM HOTELS
工作类型
正式
Locations
Lexington
工作类别
餐饮
描述
Reports To: Food & Beverage DirectorSupervises: Event staff of approximately 15 teammatesGeneral Purpose: The Event Manager coordinates the overall planning and execution of events that are scheduled
参考
ef69412c-f0d7-462b-b1df-65829d3d6d36
到期日
01/01/0001
薪水
地点
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Banff
工作类别
康乐
描述
Are you an individual with a high level of attention to detail and how loves planning the perfect adventure? Are you one who is looking to grow your career in the area of Adventure & Experiences, for
参考
b261017e-a6f2-4b54-aba1-f0f69c06ebfb
到期日
01/01/0001
薪水
地点
Fairmont Austin, Austin, United States
Experience Level
Associate
工作时间安排
兼职
Brands
FAIRMONT
工作类型
正式
Locations
Austin
工作类别
餐饮
描述
Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer professional, friendly and engaging s
参考
610a2900-58cc-48ef-82fa-4f8e172de06b
到期日
01/01/0001
薪水
地点
Budapest, Hungary
Experience Level
Associate
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Budapest
工作类别
市场销售
描述
Business Development Management is crucial to the growth of an organization.The Business Development Manager main missions are to go after important new value-added opportunities/leads that are not ma
参考
f0efa6aa-609b-4979-99f5-57763741482f
到期日
01/01/0001
薪水
地点
Mövenpick Grand Al Bustan Dubai, Dubai, United Arab Emirates
Experience Level
Associate
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Dubai
工作类别
客房
描述
Guest Service Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable e
参考
3f65bd54-0044-41b6-b7ef-7ad1775ebb66
到期日
01/01/0001
薪水
地点
Fairmont The Palm, The Palm Jumeirah, United Arab Emirates
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
The Palm Jumeirah
工作类别
客房
描述
Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning,
参考
47c31562-c40e-490c-b184-3fadde0bafd7
到期日
01/01/0001
薪水
地点
Fairmont The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Dubai
工作类别
客房
描述
Maintain a presence as requested at hotel / department meetings and committees.Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.Handle guest co
参考
64cae4cd-b887-4f8f-b367-d19c801bb32b
到期日
01/01/0001