Reservations Agent

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We are seeking an enthusiastic and customer-focused Reservations Agent to join our team in Baghdad, Iraq. As a key member of our hospitality organization, you will play a crucial role in managing reservations and ensuring exceptional guest experiences from the very first point of contact.

• Handle new and existing room reservations through various channels, including phone, email, and online booking systems
• Provide detailed information about our accommodations, services, and special offers to potential guests
• Maximize revenue by identifying upselling opportunities and promoting available services
• Monitor and manage multiple booking channels to ensure accuracy and prevent overbooking
• Collaborate with front office and restaurant teams to facilitate seamless guest experiences
• Work closely with revenue and sales teams to meet occupancy and revenue objectives
• Anticipate guest needs and proactively offer solutions to exceed expectations
• Process reservation modifications and cancellations efficiently
• Maintain accurate guest records and reservation details in the hotel's system
• Stay updated on local events, attractions, and services to provide comprehensive information to guests

• Previous experience in hotel reservations or a similar customer service role is preferred
• Proficiency with reservation systems, booking channels, and general computer skills
• Excellent verbal and written communication skills in English; additional languages are a plus
• Strong organizational abilities with a keen eye for detail
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills with a proactive approach to addressing guest concerns
• Flexibility to work various shifts, including weekends and holidays, as required
• Passion for hospitality and a commitment to exceeding guest expectations
• Ability to work independently while also contributing effectively to a team