Reservations Agent / Guest Relation

Mövenpick Hotel Brussels Airport is a brand-new, upscale hotel that opened its doors in December 2024. Ideally located just minutes from Brussels International Airport, our hotel is designed to offer a perfect blend of comfort, efficiency, and warm hospitality to both business and leisure travelers.

With 152 elegant rooms and suites and a contemporary restaurant and bar overlooking Brussels Airport and Brussels Skyline, Mövenpick Brussels Airport provides a seamless experience for guests seeking convenience and quality.

Our hotel is part of Accor, a world-leading hospitality group, and proudly embodies Mövenpick’s Swiss heritage of service excellence and sustainability. We are committed to responsible hospitality — from reducing our environmental footprint to supporting our local community.

Key features of our hotel:
✔ 152 stylish and soundproofed rooms and suites
✔ Full-service restaurant and Mövenpick Bar with international and local cuisine
✔ Fitness & wellness facilities
✔ Secure underground parking (198) and airport shuttle service
✔ Strong focus on sustainability and eco-friendly operations

Our team combines professionalism with a personal touch, ensuring that every guest feels welcomed, valued, and cared for.

As a Reservations Agent at Mövenpick Hotel Brussels Airport, you will be the first point of contact for our guests, corporate clients and partners. You will handle room bookings, respond to inquiries, and ensure accurate administration. Thanks to your attention to detail and hospitality mindset, guests feel welcome before they even arrive at the hotel.

Your responsibilities

- Handle individual and group reservation requests via phone and email
- Prepare and follow up on offers for rooms and invoicing
- Accurately enter reservations into the system (Opera Cloud)
- Contribute to optimizing occupancy and revenue
- Collaborate closely with sales, front office, and food & beverage teams
- Provide professional, friendly, and efficient service at all times

Important: work closely with the front office team and provide back-up support at the reception when required

- Languages: You speak and write Dutch, French, and English fluently
- Experience with reservation systems (Opera knowledge is a plus)
- Excellent communication and customer service skills
- Precise, well-organized, and structured way of working
- Ability to prioritize and stay calm under pressure
- A true team player with a positive and flexible attitude