Reservations Agent - Full Time

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

We are currently seeking an enthusiastic, detail-oriented, and guest-focused Reservations Agent to join our team. As a Reservations Agent, you will play a key role in ensuring every guest enjoys a seamless and personalised booking experience. You will be responsible for managing reservations across multiple channels, offering tailored recommendations, and delivering exceptional service. This is an exciting opportunity for individuals passionate about providing exceptional hospitality in a dynamic luxury environment.

Key Responsibilities:

• Handle all reservation inquiries via phone, email, and online booking platforms, ensuring a smooth and efficient experience for all guests.
• Provide detailed information on room types, rates, availability, and special offers, tailoring recommendations based on guest preferences.
• Process, modify, and confirm reservations, ensuring accuracy and adherence to hotel policies.
• Offer personalised services for VIP guests, group bookings, and special events, ensuring every detail is handled with care.
• Collaborate closely with the Front Desk, Concierge, and Sales teams to ensure smooth guest transitions from reservation to check-in.
• Maintain and update guest profiles, ensuring preferences and special requests are recorded for future stays.
• Monitor inventory and room availability to maximise hotel occupancy and revenue.
• Resolve any guest issues or booking discrepancies in a professional and courteous manner.
• Keep up to date with hotel promotions, packages, and services to effectively upsell and enhance the guest experience.

• Previous experience in Reservations or a Front Office role in a luxury hotel environment is highly preferred.
• Excellent communication and interpersonal skills with a polished and professional demeanor.
• Strong attention to detail and organisational skills, with the ability to manage multiple tasks.
• Proficiency with OPERA Cloud (PMS) is advantageous.
• Ability to handle guest inquiries and concerns with a solutions-oriented approach.
• A passion for luxury hospitality and providing memorable experiences.
• Flexibility to work varied shifts, including weekends, as required.

What’s in it for you

• Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts, free nights’ accommodation on your anniversary with Accor, Employee Assistance Program, discounted health insurance
• Live in Melbourne's South-East? Work close to home and avoid the CBD
• Endless learning & career development opportunities with Australia's largest hospitality group – Accor
• Industry-leading training and development opportunities with Accor Academy
• Be part of a dynamic hotel environment with a supportive and fun team

Apply now to begin your journey with Hotel Chadstone Melbourne MGallery, we look forward to receiving your application.