Reservation Supervisor

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a dynamic and experienced Reservation Supervisor to join our team in İstanbul, Turkey. As a key member of our hospitality organization, you will oversee the reservation department, ensuring exceptional customer service and maximizing revenue through effective inventory management.

• Lead and mentor the reservations team, fostering a collaborative and customer-focused environment
• Manage daily reservation operations, including inventory control and rate management
• Analyze booking trends and market conditions to optimize pricing strategies
• Collaborate with Revenue Management and Front Office teams to maximize occupancy and revenue
• Ensure accurate and timely processing of all reservations across various channels
• Develop and implement standard operating procedures for the reservation department
• Monitor and respond to customer feedback, resolving issues promptly and professionally
• Generate and analyze reservation reports to identify areas for improvement
• Stay updated on industry trends and implement best practices in reservation management
• Conduct regular training sessions to enhance team performance and customer service skills

• 2-3 years of experience in a supervisory role within hotel reservations or revenue management
• Proven leadership skills with the ability to motivate and develop team members
• Strong analytical skills with experience in data-driven decision making
• Proficiency in reservation systems, PMS, CRM, and channel management tools
• Excellent knowledge of pricing strategies and revenue optimization techniques
• Outstanding communication and interpersonal skills
• Detail-oriented with strong organizational and multitasking abilities
• Customer-centric approach with a commitment to delivering exceptional service
• Fluency in English; knowledge of Turkish or other languages is a plus
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Familiarity with the İstanbul hospitality market and local tourism trends
• Ability to work flexible hours, including weekends and holidays as required

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus