- 全职
- 正式
- 市场销售
- ACCOR
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, AlUla, Saudi Arabia
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REF68575X
Reservation Supervisor
Region
PM&E
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are seeking a highly organized and customer-focused Reservation Supervisor to join our team in AlUla, Saudi Arabia. As a Reservation Supervisor, you will play a crucial role in managing our reservation department, ensuring exceptional guest experiences, and maximizing revenue through efficient booking processes.
- Oversee and manage the daily operations of the reservation department
- Train, mentor, and supervise reservation agents to maintain high service standards
- Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
- Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
- Collaborate with other departments to ensure seamless guest experiences
- Handle complex reservation inquiries and resolve guest issues promptly
- Generate and analyze reports on reservation performance and key metrics
- Stay updated on industry trends and competitor offerings to maintain a competitive edge
- Ensure compliance with all relevant hospitality regulations and standards
- Participate in cross-functional projects to improve overall hotel operations
- Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
- In-depth understanding of hotel operations and reservation management systems
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Detail-oriented with a focus on accuracy and efficiency
- Proficient in data analysis and report generation
- Ability to make quick, informed decisions in a fast-paced environment
- Customer-centric approach with a commitment to guest satisfaction
- Proficiency in Microsoft Office Suite and reservation management software
- Bachelor's degree in Hospitality Management or related field preferred
- Multilingual skills are a plus, with fluency in English required
- Flexibility to work varying shifts, including weekends and holidays
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Rencontrez Adriënne, Directrice Ventes et Marketing hôtel
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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