__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ FAIRMONT

__vacancyopjusttionswidget.opt-Job Category__ 市场销售

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed.
To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.
To ensure the all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures.
To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
To recognize potential clients and to transmit information to the sales Department.
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
To promote the Accor loyalty programs and the hotel promotions.
To ensure the privacy of the guests and the confidentiality of the information is respected.
To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.
To be fully aware of and to report all guest comments or complaints.
To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered.
To ensure a perfect knowledge of the hotel configuration and products among the team members.
To ensure the achievement of Quality tools and yield Management performance with the reservation team.
To implement and control the Focus and other financial and audit procedures.
To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
To implement and follow up daily check lists.
To assist in securing external guest accommodation should an overbooking occur.
To provide updated reports and statistics to the management and other departments.
Update availability and rates charts on TARS and other booking systems /channels.

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Proven experience in reservations management within the Luxury hospitality.
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment.
Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
Ability to remain calm and composed under pressure, with demonstrated problem-solving skills.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Reservation Manager