__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ NOVOTEL

__vacancyopjusttionswidget.opt-Job Category__ 市场销售

Job Description

Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.
Ensure maximum efficiency in the performance of the assigned Room Attendants.
Ensure guest rooms, suites and pantries, assigned, are maintained as per the standards.
To ensure that all rooms in the specified floor are serviced and cleaned daily.
Any matter which may effect the interests of AccorHotels should be brought to the attention of the Management.
Facilitates the functioning of and / or oversees the functioning of Guest Service Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties
Plan & coordinate the activities of the room attendants.
Maintain pantries with par stock of linen, cleaning supplies and guest request items.
Establish and maintain seamless co-ordination & co-operation with all departments of hotel to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Inform the Executive Housekeeper about any damage or theft.
Supervise and coordinate pest control, schedules in rooms.
Prepare requisitions for all stocks required for the floor i.e. amenities, linen, cleaning supplies and material.
Conduct on-going training and coach all the employees and ensure to maintain records.
Supervise daily super cleaning and periodical cleaning of rooms. Conduct briefing for Housekeeping attendants.
Ensure Housekeeping attendants maintain their equipment.
All lost and found articles are reported immediately to the coordinator.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Identify optimal, cost effective use of the resources and educate the team on the same.

Qualifications

Diploma / Degree in Hotel Management
Excellent communication skills and a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

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Reservation Executive