Reservation Associate

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

We're looking for an enthusiastic and detail-oriented Reservation Associate to join our dynamic team. In this role, you'll be the backbone of our reservation operations, delivering exceptional customer service while managing bookings with precision and care. As a Reservation Associate, you'll work in a fast-paced, collaborative environment where your organizational skills and customer-focused approach will directly impact guest satisfaction and business success. If you're efficient, empathetic, and passionate about creating positive customer experiences, we'd love to hear from you!

• Process and manage customer reservations accurately using reservation management systems, ensuring all details are captured correctly and efficiently
• Respond to customer inquiries via phone, email, and chat with professionalism and warmth, providing comprehensive information about availability, pricing, and services
• Maintain detailed and organized records of all reservations, modifications, and cancellations while adhering to company policies and procedures
• Handle customer concerns and resolve conflicts with empathy and transparency, escalating complex issues to supervisors when necessary
• Coordinate with other departments including operations, housekeeping, and management to ensure seamless service delivery
• Support sales goals by identifying opportunities for upselling and cross-selling based on customer needs and booking patterns
• Multitask effectively during peak periods, prioritizing reservations and customer requests to meet deadlines and service standards

• 1-2 years of experience in reservation services, customer service, or hospitality industry
• Proficiency with reservation systems and computer applications; ability to learn new software quickly
• Excellent verbal and written communication skills in English
• Strong attention to detail with exceptional accuracy in data entry and record-keeping
• Demonstrated ability to manage multiple tasks simultaneously while maintaining quality

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.