- 全职
- 正式
- RAFFLES
- 市场销售
__jobinformationwidget.freetext.LocationText__
Raffles Jaipur, Jaipur, India
__jobinformationwidget.freetext.ExternalReference__
REF34216M
Reservation Ambassador
Region
Luxury & Lifestyle
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Prime Function:
- Plan the room reservations.
- Ensure proper selling techniques and strategies are utilized to maximize room revenues.
- Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
Sales & Marketing Planning:
- Plan & prepare forecasts on a timely basis for review.
- Plan & prepare monthly reports, forecasts and other relevant reports.
- Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
People Management:
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that the team has been trained for all safety provisions.
Financial Management:
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
- Assist in the development of occupancy forecasts for the annual budget.
Operational Management:
- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.
- Give discounts and corporate rates, as per the company’s policy.
- Supervise and delegate work to reservation associate
- Ensure that all reservations are recorded as per standard procedures.
- Handle additional responsibilities as and when delegated by the Management.
Managerial Qualities:
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- and the propensity to recognize and acknowledge other peoples’ ideas.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Minimum 1 year of social event experience with similar capacity to 5-star hotels.
Good communication and customer contact skills
Post-Secondary Education or relevant qualifications for reservation.
- Strong interpersonal and problem solving abilities
- Opera Experienced
- Fluency in English, additional languages are a plus.
Rencontrez Adriënne, Directrice Ventes et Marketing hôtel
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
Novotel Wellington, Wellington, New Zealand
Experience Level
Associate
工作时间安排
兼职
Brands
NOVOTEL
工作类型
正式
Locations
Wellington
工作类别
客房
描述
You are at the heart of the hotel! As a Housekeeping Team Leader, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creati
参考
ef6d141a-341e-4ea5-86fd-9fd99caf21a9
到期日
01/01/0001
薪水
地点
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Sonoma
工作类别
餐饮
描述
Reporting to the Banquet Director, responsibilities and essential job functions include but are not limited to the following:Checks in and out with Banquet Director and takes direction. Has ability to
参考
5bd8b9d4-6224-46fe-b116-e177568a2ee8
到期日
01/01/0001
薪水
地点
Sofitel Sydney Darling Harbour, Sydney, Australia
Experience Level
Entry Level
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Sydney
工作类别
厨房
描述
Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.Ensure all guests are provided wit
参考
7e6c47d0-156e-4148-ac3b-aefd8d51041f
到期日
01/01/0001
薪水
地点
ibis budget Melbourne Airport, Tullamarine, Australia
Experience Level
Entry Level
工作时间安排
兼职
Brands
ACCOR
工作类型
正式
Locations
Tullamarine
工作类别
客房
描述
At ibis Budget Melbourne Airport, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming
参考
ddd92d1b-912c-47f4-8bca-12c851110bcd
到期日
01/01/0001
薪水
地点
Hotel Woolstore 1888, Sydney - Handwritten Collection, Pyrmont, Australia
Experience Level
Associate
工作时间安排
兼职
Brands
HANDWRITTEN
工作类型
临时
Locations
Pyrmont
工作类别
客房
描述
We are delighted to offer an exciting opportunity for a seasoned Assistant Manager or Duty Manager to become a key part of our Front Office leadership team at Hotel Woolstore 1888 – Handwritten Collec
参考
c6931a58-8b06-4b27-9566-b4d635aa24ee
到期日
01/01/0001
薪水
地点
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Chicago
工作类别
餐饮
描述
Food & Beverage CoordinatorEvery memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Food & Beverage team’s commitment to safe, efficient operations and except
参考
4de86e97-e2f7-4562-8673-37a89a97bc7f
到期日
01/01/0001
薪水
地点
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Philadelphia
工作类别
客房
描述
We are seeking a service-minded ambassador for the Room Attendant/Housekeeping position.What’s in it for you:Unlimited career development opportunities, both nationally and internationally. The sky
参考
242f03cf-2b54-4de5-a696-c546c77becc7
到期日
01/01/0001
薪水
地点
Fairmont Copley Plaza Boston, Boston, United States
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Boston
工作类别
厨房
描述
You will work closely with the General Manager in our OAK Long Bar + Kitchen to create a luxurious experience for our guests. Join our Culinary leadership team in motivating, training, and managing ou
参考
6683b3a5-0b2e-4e4c-9542-0c67a651b979
到期日
01/01/0001
薪水
地点
Fairmont Copley Plaza Boston, Boston, United States
Experience Level
Associate
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Boston
工作类别
市场销售
描述
Reporting to the Reservations Manager with a direct line and Director of PR, Digital Marketing Manager with a dotted line, the Reservations Coordinator is responsible for coordinating and assisting in
参考
a761c8ee-b233-44bf-b16e-ec6f3da217b0
到期日
01/01/0001
薪水
地点
Fairmont Banff Springs, Banff, Canada
Experience Level
Associate
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Banff
工作类别
客房
描述
We are seeking a highly energized, organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!Are you an individual with a high level of attentio
参考
7afb5d72-c3f9-47e7-adc6-273752b726f3
到期日
01/01/0001