Reservation Agent - SAUDI Nationality

Fairmont RAMLA RIYADH seeks passionate and adventurous individuals to join our incredible team in the KSA heart of Riyadh. Our hotel offers various jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand’s DNA. We pride ourselves on being an equal-opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

Basic Function

At Fairmont RAMLA RIYADH, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Duties & Responsibilities

Reporting to the Revenue Director, responsibilities and essential job functions include but are not limited to the following:

1. Consistently offer professional, friendly, and engaging service.
2. Follow Reservation policies, procedures, and service standards.
3. Respond promptly and professionally to all room reservations, rate offers, and hotel information inquiries via telephone, fax, and/or E-mail.
4. Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings, and Wholesale market segments.
5. Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).
6. Review and update reservations interfacing between the Accor Reservation Systems.
7. Ensure reservation confirmations are issued promptly and accurately.
8. Monitor Hotel Inventory to maximize Room Revenues.
9. Drive the hotel’s upsell program by consistently offering the best suitable room types according to guest needs maximizing hotel revenue and earning incentives by the company’s standards
10. Provide support to our colleagues at, Fairmont Global Reservations Centre with guest booking needs.
11. Ensure GDPR compliance and safeguard guest privacy with the utmost confidentiality
12. Understand special promotions and ensure the information is communicated to various operational departments.
13. Ensure all cashier paperwork and journals are filed with the Manager on duty daily.
14. Follow all safety and sanitation policies when at work
15. Other duties as assigned

Your experience and skills include:

• Minimum 1-year Reservations, Front Office, or Sales experience required.
• Must possess professional telephone etiquette and an excellent command of English.
• Must be flexible with shift start/end times and available to work weekdays and weekends, depending on operational needs.
• Typing skills, approximately 40 words per minute.
• Property Manager (Opera), and Microsoft Office applications experience an asset.
• Excellent knowledge of hotel facilities and surrounding areas.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team with minimum supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

What is in it for you:

• Competitive extended benefits package including medical, vision, and dental for full-time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage
• Opportunity to develop your talent and grow within Fairmont RAMLA RIYADH and over 5,000 properties with Accor

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit: https://careers.accor.com/

Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS