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Novotel Sydney on Darling Harbour, Sydney, Australia

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REF67520S

Reservation Agent

Region

MEA SPAC


Company Description

Accor Hotels is the world’s largest and fastest-growing hotel group, with a dynamic network of over 5,000 properties in more than 100 countries. Centrally located in the vibrant heart of Darling Harbour, Novotel & Ibis Sydney Darling Harbour represents two of Sydney’s most iconic and popular hotels, offering the perfect gateway to your next exciting role in hospitality.

We are proud to offer exceptional career development opportunities, Same Day Hire, and the chance to #WorkYourWay across an extraordinary portfolio — from five-star luxury to smart budget options — all around the world.

We are currently seeking a friendly, detail-oriented Reservation Agent to join our professional and welcoming Reservations team.


Job Description

  • Respond to customer enquiries and reservation requests via phone, email, and messages
  • Assist guests in selecting the best options to suit their preferences and needs
  • Accurately input and maintain reservation details in our system
  • Inform guests about hotel services, current promotions, and special packages
  • Modify or cancel reservations as required, ensuring guest satisfaction
  • Work closely with the Front Office and Sales teams to deliver seamless service
  • Handle guest concerns or complaints in a courteous and solution-focused manner
  • Keep accurate and organized records of customer interactions and bookings
  • Follow company procedures and policies relating to reservations and payments

Qualifications

  • Exceptional verbal and written communication skills
  • A passion for hospitality and helping people
  • Strong multitasking and time management abilities
  • High attention to detail and accuracy
  • Experience with reservation systems (training provided)
  • Flexibility to work varied shifts, including weekends and holidays
  • A positive attitude, with a problem-solving, guest-first mindset

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Benefits Your Way:

  • The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
  • Terrific working environment in the beautiful Darling Harbour precinct
  • Discounted Accommodation and F&B in Accor hotels worldwide

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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