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  1. 全职
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  3. MERCURE
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Mercure Serpong Alam Sutera, South Tangerang, Indonesia

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REF83973V

Reservation Agent

Region

MEA SPAC


Company Description

Mercure Serpong Alam Sutera 


Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.


Job Description

The Reservation Agent is responsible for handling all guest room reservation inquiries, confirmations, cancellations, and special requests efficiently and courteously. The role ensures all reservations are accurately entered into the system, maximizing room revenue while maintaining a high level of guest satisfaction.

Key Responsibilities:

  • Handle incoming calls, emails, and messages related to room reservations promptly and professionally.

  • Provide accurate information about room types, rates, availability, hotel facilities, and promotions.

  • Process and confirm reservations according to established hotel policies and procedures.

  • Update and maintain reservation records accurately in the system (e.g., Opera PMS or other).

  • Manage cancellations, modifications, and special requests with efficiency and accuracy.

  • Coordinate with Front Office, Sales, and other departments to ensure smooth guest arrivals and special arrangements.

  • Upsell room categories and hotel services to maximize revenue.

  • Ensure guest data confidentiality and compliance with data protection policies.

  • Maintain a thorough knowledge of the hotel’s products, services, and local attractions.

  • Prepare daily reservation reports and assist in forecasting room occupancy.

  • Handle group bookings in coordination with the Sales Department when required.

  • Follow up on no-shows, late arrivals, and ensure billing accuracy.

  • Provide excellent customer service and handle guest complaints or inquiries with professionalism.

 


Qualifications

  • Minimum of Diploma in Hospitality, Tourism, or related field.

  • Experience: At least 1 year of experience in a similar role (preferred in hotel reservations or front office).

  • Skills:

    • Excellent communication and telephone etiquette.

    • Strong attention to detail and organizational skills.

    • Proficiency in PMS (Opera, Fidelio, etc.) and Microsoft Office.

    • Good command of English, both spoken and written; additional languages are an advantage.

    • Ability to work under pressure and handle multiple tasks simultaneously.

    • Customer-oriented with a pleasant personality and positive attitude.


Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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