Reservation Agent

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

As a Reservation Agent, you will be the first point of contact for our guests, responsible for managing reservations and ensuring a seamless booking experience. Your exceptional customer service skills and attention to detail will play a crucial role in maintaining our high standards of hospitality.

What you will be doing:

• Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner.
• Accurately process and confirm reservations, ensuring all guest preferences and requests are noted.
• Maintain up-to-date knowledge of hotel services, facilities, and local attractions to provide guests with accurate information.
• Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check-out.
• Manage and resolve any reservation-related issues or complaints effectively and efficiently.

Your experience and skills include:

• Previous experience in a similar reservations, front office or customer service role.
• Experience using hotel reservation systems, property management systems (e.g., Opera, SynXis, TARS or other Property Management Systems).
• Strong communication and interpersonal skills, with a customer-focused attitude.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of Arabic languages is a plus.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.